Job Description

The Sales Coordinator supports the Sales and Catering team by providing administrative, organizational, and operational assistance to ensure successful group bookings, events, and guest experiences. This position works closely with Revenue Management, hotel operations, and clients to coordinate all aspects of group business from booking through arrival while maintaining exceptional service standards.

Essential Duties and Responsibilities

• Perform general administrative functions including typing, answering telephones, and composing correspondence.
• Process paperwork and maintain organized document flow within the Sales office.
• Maintain filing systems for reports and hotel records.
• Type and distribute departmental reports as needed.
• Utilize Marriott systems including Lightspeed and CI/TY Sales System (preferred).
• Work closely with Revenue Management and the Director of Sales to ensure proper management of group blocks and cut-off dates.
• Prepare and distribute Banquet Event Orders (BEOs) in a timely manner and coordinate with operations teams to ensure successful event execution.
• Coordinate groups from the time of booking until arrival.
• Communicate effectively with hotel operations teams to ensure smooth group check-in processes.
• Enter group rooming lists accurately and on time while maintaining communication with clients.
• Assist with rebooking groups and maintaining client relationships.
• Assist with the preparation of statistical reports, presentations, and various office projects.
• Support additional office and administrative tasks as assigned.
• Follow all hotel and company policies and procedures.
• Attend required meetings and training sessions.

Qualifications

• Previous hospitality, hotel sales, or administrative experience preferred.
• Marriott brand experience and knowledge of Lightspeed and CI/TY Sales Systems preferred.
• Strong verbal and written communication skills in English.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to maintain accurate records and reports.
• Strong interpersonal skills with the ability to communicate effectively with guests, clients, vendors, and team members.

Personal Effectiveness

• Completes projects and assignments thoroughly, professionally, and with care.
• Adapts well to high-pressure situations and changing priorities.
• Demonstrates accountability for personal growth and professional development.
• Maintains a professional appearance and demeanor at all times.
• Upholds company standards and contributes positively to the team environment.

Communication

• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Displays a “Can Do” Attitude.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off
• Marriott/StepStone hotel discounts
• Career growth opportunities within StepStone Hospitality

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.