Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Scalzo Hospitality, Inc The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

OVERVIEW:
We are seeking a highly organized, guest service-focused professional to join our Sales & Events team as a Sales &
Services Coordinator. This role handles the day-to-day work behind group business. That includes reservations,
room blocks, guest communication, and keeping details accurate across systems.
You will serve as a central point of contact for clients and internal teams, ensuring accuracy across systems,
seamless communication, and a high-quality guest experience.
This position is ideal for someone who enjoys structured, detail-oriented work, takes pride in getting the details
right, and is looking to build consistency and expertise within a stable, operations-focused role.
ESSENTIAL FUNCTIONS:
Reservation & Group Block Management
· Create, modify, and manage individual and group reservations
· Build and maintain room blocks, rooming lists, and reservation links
· Monitor pickup, pacing, and inventory; communicate risks and updates to Sales Managers
· Ensure accuracy of rates, availability, and billing setup across all reservations
Guest & Client Communication
· Serve as a primary point of contact for group clients via phone and email
· Respond to inquiries, requests, and changes with professionalism and urgency
· Communicate booking details, policies, and updates clearly
Group & Event Execution Support
· Coordinate group details across departments to ensure seamless execution
· Lead and prepare internal resume meetings and distribute resume packets
· Coordinate amenities, VIP arrangements, and group logistics
· Create and manage event signage and supporting materials
Sales Support & Administrative Coordination
· Manage incoming leads and assist with pipeline tracking
· Maintain CRM systems, calendars, and internal documentation
· Prepare sales materials and internal communications
Data Accuracy, Reporting & Systems
· Maintain accurate data across all systems (PMS, CRM, contracts, resumes)
· Audit reservations, routing, billing, and group setup for accuracy
· Track and report on key metrics including pickup, pacing, funnel, and forecast
· Identify discrepancies and proactively resolve or escalate issues
Cross-Department Coordination
· Partner with Front Office, Revenue Management, Accounting, and F&B teams
· Communicate group needs, changes, and priorities clearly across departments
· Support operational alignment to ensure a consistent guest experience
Other Duties As Assigned
QUALIFICATIONS
Required
· 1–3 years of experience in hospitality, reservations, front office, or administrative support
· Experience managing high-volume phone and email communication
· Strong organizational skills and attention to detail
· Proficiency in Microsoft Outlook, Excel, and Word
· High school diploma or GED
Preferred
· Hotel experience, particularly with group reservations or room blocks
· Experience with systems such as Opera PMS or Delphi
· Experience supporting a sales or events team
· College degree
Bi-weekly pay, health benefits, 401k. $50,000-$60,000
The salary range for this position is $50,000 to $60,000annually.

This company is an equal opportunity employer.

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