Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

At the Holiday Inn San Jose, we are seeking qualified and talented candidates to fill our current job openings!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Sales team. We are committed to providing you with:
• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associate
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• IHG Hotel Discounts domestic and international properties for you & your family members

Here is what you will be doing each day:

As our Sales Coordinator, you will be assisting in the overall efficient operation of the Sales & Catering Department. You will be responsible for the efficient and professional coordination of any assigned banquet, meeting or reception.

RESPONSIBILITIES:

• Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post event phases.
• Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
• Acts as liaison between field sales person and customer throughout the event process. Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Proactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Manages banquet and meeting space for assigned groups.
• Advises sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting the hotel, developing leads and securing re-bookings.
• Access and input data into a computer system to generate account history reports.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Does this sound like you?

You have impeccable customer service skills and you thrive in a fast-paced environment. Your attention to detail is one of your greatest assets and you get compliments about it all the time! You can spark a conversation with just about anyone and have an engaging exchange. You value the importance of teamwork and shared responsibility to achieve established goals. The pride you have in your organizational and time management skills will be a great benefit in this role.

REQUIREMENTS:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their Crescent job duties and be a team player. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.