Benefits:
About UsWoodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences andexceptional customer service. Our environment is refined, guest-centric, and designed forexcellence. As a Spa Coordinator, Hospitality Employee, you are the face of our brand.Settingthe tone for every day guest interactions with professionalism, warmth, and expertise.Position OverviewThe Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible forensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serveas the first point of contact, providing seamless check-in and check-out processes, personalizedservice recommendations, and relationship-driven sales. This position is ideal for someonepassionate about hospitality, skilled in guest engagement, and motivated by performance-basedgrowth.Key ResponsibilitiesGreet and welcome guests with a professional, polished demeanor reflective of a luxury brand.Manage all check-in and check-out procedures efficiently and accurately.Build lasting guest relationships through personalized conversations and attentive follow-up.Recommend and upsell services based on guest preferences and service history.Maintain a deep understanding of all services, packages, and promotions to maximize salespotential and full booking opportunities.Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns withpoise and urgency.Maintain a pristine, well-organized front desk environment that reflects our standards ofexcellence.Collaborate with service providers and management to ensure a seamless guest experience.Consistently meet or exceed individual and team sales goals.QualificationsMinimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven trackrecord in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-salessoftware. Solution-oriented mindset with impeccable attention to detail.What Success Looks Like within this RoleAchieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics.Surpassing monthly service recommendations & upselling goals. Developing long-term relationships withguests and becoming a trusted advisor.
Compensation: $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Woodhouse Spa is where life's most joyful moments are curated with care, offering guests a personalized wellness experience that extends beyond traditional spa services.
At Woodhouse, we believe in creating an environment where relaxation and rejuvenation transform lives. Our inviting and comfortable atmosphere, coupled with a rich menu of transformative body treatments, caters to the individual needs and desires of each guest, ensuring every visit is a truly unique experience.
Founded in 2001 and franchising since 2003, Woodhouse has become a trusted and recognizable spa brand nationwide. Today, with 88 locations across the country, Woodhouse continues to set the standard in wellness. Our commitment to exceptional service has earned us numerous accolades, including securing the #1 rank in Massage & Spa Services on the 2025 Entrepreneur’s Franchise 500.
