Job Description

Sales Coordinator
Location: Burlington, ON, Canada

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Sales Coordinator in our Operations / Commercial Support function within the Spine division, you’ll serve as a key liaison between sales, customer service, distribution, and logistics teams — coordinating orders, managing surgical set logistics, ensuring accurate billing, and helping deliver seamless support for time-sensitive surgical procedures.

What You’ll Do:

• Support the sales team with order coordination, fulfillment, and tracking activities
• Review incoming surgical set requests and ensure product availability across locations
• Assist in prioritizing and escalating urgent orders to meet sales and customer needs
• Ensure accurate billing of surgical kits and orders, and work with customers and internal teams to resolve billing discrepancies
• Support timely invoicing and payment processes
• Coordinate movement of surgical kits between locations to fulfill customer demand
• Act as a point of contact for courier and transportation services
• Ensure smooth flow of inventory through the distribution center
• Partner with Customer Service, Distribution, and Kitting teams to maintain order accuracy and timely fulfillment
• Communicate order status and resolve issues with sales and commercial teams
• Contribute to process improvements across operations and sales support functions

What You Bring:

• High school diploma or equivalent required
• Fluent in both English and French (bilingual)
• 2–4 years of experience in sales support, customer service, or operations coordination roles
• Experience in medical device, healthcare, or logistics environments is preferred
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities effectively in a fast-paced, time-sensitive environment
• Proficiency in Microsoft Office (ERP system experience preferred)
• Ability to occasionally lift up to 50 lbs and work comfortably in both office and light operational environments

Why VB Spine?
We believe in growing talent from within. At VB Spine, join a high-performing team, benefit from peer and executive mentorship, and play a key role in supporting life-changing spinal procedures by ensuring smooth order coordination and logistics — positioning yourself for growth in a dynamic, mission-driven medical company in Canada.

Compensation:
Pay for this role is competitive and based on experience, qualifications, and performance with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, bilingual capabilities, skillset, and local market conditions in Burlington, Ontario.

Benefits include:

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company