Job Description

Working close with the key Sales leads, this role will support the order to delivery process for key customers and other day to day customer support activities in the maintenance and growth of our business in Africa.

This role is office based in the Zenith business district in Casablanca, Morocco, and candidates will be required to speak English fluently or to a high standard.

Responsibilities

First point of contact for customer enquiries.

• Provides support including sharing of product information and arrange product samples as required.
• Respond and act on customer requests that will range from logistical to accounting issues.
• Collect required commercial / technical information for tenders / RFQs and prepare/send documentation to customers.

Records and system update:

• Manage the process of setting up new customer account in system.
• Maintain database on customers to include records on purchases and pricing, shipping, billing and credit information for various customer locations.
• Develop and maintain customer price lists.
• Handle customer complaints related to product quality / logistics, ensuring timely feedback to customers to minimise disruption / liability.

Liaison between customer and internal Afton departments:

• Act as liaison for assigned account and other Afton departments (finance, accounting, etc.).
• Ensure timely collection of payments from customers, whilst minimising disruption to Afton's planning/logistics for related orders.

Order to delivery process:

• Oversee the order to delivery customer process ensuring customers are fully aware of order status.
• Understands regional requirements in Africa to support customers regarding customs clearance.
• Is able to offer recommendations to improve the supply timelines to customers and has a good understanding of regional customs and documentation requirements
• Manage coordination of technical issues between customers and Bracknell if Sales lead is out of office.

Qualifications

• BS degree in Logistics, Marketing, Business or Technical/Science field
• Demonstrated sales support skills, business acumen, and industry knowledge typically acquired through experience in sales or logistics
• Demonstrates a basic understanding of sales, logistics business and marketing principles
• Demonstrates effective oral and written communication skills
• Able to organise and prioritize tasks effectively
• Able to take direction and translate it into appropriate actions
• Demonstrate effective interpersonal skills in communicating with external customers.