The Sales Coordinator plays a crucial role in the hotel's success by serving as a direct link between the front desk and the sales team. This position involves assisting with incoming reservation calls for groups and meetings, managing contracts and room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients.
Responsibilities
Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers.
Deliver clear and concise communication representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail.
Complete assigned tasks and responsibilities, including managing room blocks, client notifications, group resumes, event orders, and billing details.
Assist with various aspects of pre-event, main event, and post-event details, tracking and communicating particulars of each assigned event and group.
Gain knowledge of the hotel's food and beverage products, pricing, presentation, and function space details related to group and event success.
Learn and use digital sales systems and conceptual sales processes, understanding the hotel's sales strategies.
Participate in and report out at necessary internal meetings, conference calls, and training communications required for the position.
Work collaboratively to foster teamwork and make decisions that align with hotel goals.
Advocate for personal career development and training opportunities.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
