Job Description

Ensure the highest level of quality when interacting with customers, maintaining a customer-oriented approach and creating value for both customers and Hapag-Lloyd.

• Support Sales Executives with relevant sales activities, including follow-up on ongoing and new business with customers.
• Prepare and send rate quotations to customers.
• Monitor quotations and customer performance, including tenders, and follow up with customers where required.
• Manage disputes and exceptions.
• Provide clear handover information to Customer Service.
• Assist Customer Service with resolving customer-related issues where required.
• Validate and input new customer data into Salesforce and FIS.
• Update CRM records with customer calls, rate offers and completed customer follow-ups.
• Saudi Nationals Only.
• Bachelor’s degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• FIS knowledge.
• Ability to work well with others and follow guidelines.
• Positive attitude.
• Receptive to new ideas with a strong drive for personal development.

*** Disclaimer - Recruitment Fraud Alert 2026

Caring for People We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payment for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website