As a Sales Consultant, PF at RHB Bank Berhad, you will be responsible for promoting and selling the bank's personal financing products to prospective and existing customers, achieving sales targets, and providing excellent customer service.
Job Responsibilities:
* Proactively identify and acquire new personal financing customers through various sales channels, including telemarketing, branch walk-ins, and outbound sales activities.
* Conduct thorough financial needs analysis for customers to recommend suitable personal financing products (e.g., personal loans, credit cards) that align with their financial goals.
* Explain product features, benefits, terms, and conditions clearly and accurately to customers.
* Prepare and process personal financing applications efficiently and accurately, ensuring compliance with internal policies and regulatory requirements.
* Maintain strong relationships with existing customers, identifying opportunities for cross-selling and up-selling of other bank products.
* Resolve customer inquiries and complaints professionally and in a timely manner.
* Achieve individual and team sales targets and key performance indicators (KPIs).
* Stay updated on market trends, competitor activities, and new product offerings.
* Participate in sales campaigns, product launches, and other promotional activities.
* Adhere to all bank policies, procedures, and ethical standards.
Requirements:
* Diploma or Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
* Proven sales experience, preferably within the banking or financial services industry, with a focus on personal financing products.
* Strong understanding of personal financing products and services.
* Excellent communication, interpersonal, and negotiation skills.
* Target-driven with a strong desire to achieve sales goals.
* Ability to work independently and as part of a team in a fast-paced environment.
* Customer-centric with a commitment to providing exceptional service.
* Proficient in Microsoft Office Suite.
* Valid driver's license and own transportation may be required depending on location.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
