Job Description

Within Financial Institutions (FI), the NBFI PCM (Non Bank FI Payments and Cash Management) team focuses next to pension funds, insurance companies, financial sponsors and asset managers on the new entrants in the payments landscape, licensed and regulated Payment Service Providers (“PSP’s”). In this role, your responsibility is to manage and grow a portfolio of relationships with a selected number of these PSP’s. You will be part of the PCM NBFI Team in Amsterdam.

Your primary objective is to manage these clients within the borders of the risk appetite as set by ING Wholesale Bank; to grow the PCM business with these of clients; offering new services or products and by signing up qualified new clients that meet the required criteria. You will be the primary external contact for the client and internal contact for relevant stakeholders on all items relating to PCM products and services, ranging from AML/Compliance questions and procedures, KYC related queries discussing new needs or requirements, implementation, and customer support, in an international setting.

Your work environment

The PCM Sales FI Team is an international team with major hubs in Amsterdam and Brussels and with responsibility for delivering the PCM products and services on a global basis to the FI clients. The FI client base is made up of a mixture of commercial banks, investment banks, insurance companies, asset managers and increasingly a number of (licensed) PSPs that are licensed by the same regulators as the banks. Your location will be Amsterdam.

You will operate in an open and informal environment, together with experienced sales and services professionals and in close cooperation with Compliance, Product Management, the FI relationship management team in various countries and local PCM and FI colleagues throughout the ING network.

Your profile

There is only a limited number of RFP’s as new business is primarily conducted on the reputation, trust and knowledge of the Institutions and the Sales Consultant involved. Therefore you need to have strong communication skills, be prepared to research the client’s business, really understand how these clients manage their compliance risks, understand how the various services work and meet the needs of the client, as well as have a working understanding of the impact of market developments. This means meeting the clients, exploring their needs and working together with the client to deliver solutions to their needs. There will also be times when you need to be flexible to help colleagues and clients to resolve any operational or other issues: building the trust with the clients. Finally you cannot succeed on your own and to be successful, you need to be a team player and be supportive.

Additionally, a very good understanding of payments and cash management on the corporate and preferably on the FI side is essential, combined with an in depth knowledge of Compliance (KYC, FEC, AML, customer activity monitoring, …) is essential to serving this client segment adequately, both externally and internally.

Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit http://www.ing.jobs/Netherlands/Why-ING/This-is-ING-too/ING-Values.htm

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Furthermore, you have:

• University or Higher education (Bachelor or Master's degree) preferably in Economics, Accounting or Finance – or comparable

• Fluent both in written and spoken English and at least one other language. Preference for Dutch as you will be based in The Netherlands

• 3+ years of experience in the Financial Industry, a PSP, or a comparable international environment.

• Interpersonal skills are of the essence: the ability to communicate clearly, build relationships and develop trust.

• Commercially minded, but able to work in a very strict Compliance framework in which ING PCM FI operates while not forgetting that it is very much a people business

• A very good understanding of payment products on the Corporate and preferably on the FI side

• Interested and understand the technical/operational side of payments, as you will be required to demonstrate that you understand the business and find solutions to the client’s needs

• Be prepared to do the necessary research into the exact business model of the client, and form an opinion on how the client manages its associated risks of processing third party payments.

• Have an analytical approach to determine the client needs and adapt the current capabilities to find a solution to those needs within a strict compliance framework

• Be able to work as part of a team, but also independently on the portfolio of clients

• Be able to drive independently client relationships and operate at various levels within the client organization from CEO, CFO, Treasury, or Network Management level, depending on the size of the client

• Good understanding of Compliance related topics (KYC, FEC, AML, customer activity monitoring, …) and their impact

• Preferably knowledge of the PSP market.

• Flexible and willing to travel

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience

• 25-28 vacation days depending on your contract

• Pension scheme

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.

• Personal growth and challenging work with endless possibilities

• An informal working environment with a diverse group of innovative colleagues

About us
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Please note, multiple interview steps involving various business stakeholders will be part of the selection process.