Job Description

Job type: Full time

Location: Southampton

Salary: Competitive

Hours: 40 hours per week, Monday to Friday

The Sales Consultant plays a key role in driving sales performance by delivering exceptional customer service, managing product allocation, and building strong relationships across customers, suppliers, and internal teams. This role combines proactive sales activity with operational coordination, ensuring customer needs are met efficiently while maximising business opportunities.

Key Responsibilities

Sales & Customer Engagement

• Provide face-to-face customer support within the brick library, offering expert product knowledge and guidance.

• Proactively identify upselling opportunities to support the wider sales hub team.

• Approach each enquiry as a full project, ensuring customers are offered complete solutions (“what else do you need?” mindset).

• Follow up on all quotes and enquiries, analysing outcomes to understand lost sales and improve conversion rates.

• Confidently engage with customers through multiple channels, including site visits and sample drop-offs where required.

Account & Relationship Management

• Build and maintain strong relationships with customers, account managers, and suppliers.

• Support key target customers with a high level of service and responsiveness.

• Collaborate with the Key Accounts team and branches to provide specialist product and sales support when needed.

Product & Allocation Management

• Manage scheduling and allocation for brick and block products in line with business needs.

• Oversee brick registrations and identify suitable alternatives to win business against competitor specifications.

• Provide daily updates on stock availability in the Yard , including current stock levels and replenishment requirements.

• Participate in internal branch transfer (IBT) processes and stock days relating to yard operations.

Operational Excellence

• Manage a high-volume inbox, ensuring all enquiries are handled quickly, efficiently, and with a high level of product knowledge.

• Deliver a consistent, professional service to both internal and external customers.

• Maintain accurate records of customer interactions, orders, and stock-related information.

Key Expectations

• Deliver fast, knowledgeable, and customer-focused service at all times.

• Demonstrate a proactive and solution-oriented sales approach.

• Take ownership of enquiries from initial contact through to completion.

• Communicate effectively with both internal teams and external stakeholders.

• Stay organised and perform effectively in a fast-paced, high-volume environment.

Skills & Experience

• Strong people and communication skills, with confidence in face-to-face customer interaction.

• Proven ability to manage multiple tasks and priorities simultaneously.

• Commercial awareness with a proactive approach to sales and upselling.

• Ability to build and maintain effective working relationships.

• Knowledge of construction materials (particularly brick and block) is advantageous but not essential.

Additional Requirements

• Willingness to travel for site visits and customer engagement when required.

• A hands-on approach to supporting operational activities, including stock management.

We’ve been named “Employer of the Year 2024” at the Solent 250 Business Awards so we’re clearly doing something right!

We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder!

Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.

Values that reflect our business – We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren’t just words on a wall, they’re the way we show up, every day.

To succeed you’ll be a great team player with a can-do attitude, and you’ll be right at home.

Who are you?

At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:

• Friendly

• Enthusiastic

• Professional

• Interested

• Attentive

• Helpful

What’s in it for me?

• Annual profit share scheme

• 24/7 wellbeing support

• Enhanced Maternity and Paternity pay

• 22 days holiday

• Unlimited training

• Staff discounts

• Christmas Hamper

• Monthly Pizza on us

• Company pension