Job Description

Sales Consultant – Legal Services
£26,500 - £30,000 base salary, OTE £45,000 plus excellent benefits (Work Level 6B)
Monday-Friday, 37.5 hours flexible between 9am and 9pm, with 3 evenings per week, and two in four Saturdays.
Home based across England and Wales, travelling when required

For this role you’ll be required to start on 9th November 2026

We’re looking for people with great customer service and communication skills to join us as Sales Consultants at Co-op Life Services. Working in our Estate Planning team, you’ll help clients plan for the future and look after the people who matter most to them. You don’t need a background in law to do this job, as we’ll provide full training and ongoing development.

Why this role matters

Planning for later life can feel daunting, so it’s important that clients have access to clear, straightforward advice when they need it most. In this role, you’ll help people make informed decisions with confidence, making sure our clients receive the right support while delivering a caring and accessible experience that makes a real difference to them and their families.

What you’ll do

• Attend video or phone-based appointments to discuss the benefits of later life legal services with clients
• Work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
• Explain legal issues to clients in an understandable way, without legal jargon
• Guide clients through their options, helping them make informed decisions on funeral plans in line with FCA regulations
• Develop positive relationships with Co-op colleagues, working together to provide the best possible client journey
• Perform to agreed targets to deliver outstanding client outcomes and commercial success
• Travel for face-to-face client or company meetings when required

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Previous experience of B2B or B2C consultative sales and supporting customers to make decisions
• A full UK driving licence and access to your own vehicle
• Confidence, empathy and understanding when speaking with potential clients
• Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions
• The ability to consult and influence while showing enthusiasm for our products and services
• Excellent literacy and numeracy skills, with a high level of attention to detail and a commitment to delivering accurate work
• The ability to achieve key targets and work towards deadlines
• Good general IT skills, with the ability to quickly learn and adapt to new systems

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• A pension with up to 10% employer contributions
• An annual bonus scheme (dependent on personal and business performance.)
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Cycle-to-work scheme

A place where you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of the application process, you’ll be asked to complete an online assessment, it will take you around 20 minutes to complete this.