Job Description

PART 1 INTERNAL JOB DESCRIPTION

MAJOR CHALLENGES

• Building and nurturing a loyal client base during the first 5 years.

• Product knowledge and knowledge of competitive products.

PROSPECTING

• Networking to acquire outside contacts to develop leads and generate new prospects.
• Lead management process - Follow up with prospects to thank them, identify their needs, gain their trust, provide information, update on product availability, etc.

SALES

Promptly and courteously meet and greet customers. Profile customers – effectively identifies customer needs and accurately inputs this information into the dealer management system. Presentation – perform walk-around to present features. Take customers on demo rides. Introduce customers to Floor Manager. Research inventory and assist customers with selection of vehicles. Negotiate sales price (includes down payments and giving an estimate) Assesses the condition of the trade in and negotiates value. (New Car sales only) Introduce customers to Financial Services Consultant (F&I). Meet or exceed minimum sales quota. Effectively handles phone prospects to secure an appointment. Effectively executes variety of responsibilities.

DELIVERY

Coordinate delivery with VPC/Service to ensure that the delivery date is met. (New Car Sales only) Establishes delivery date and keeps customers informed of delivery status on a regular and timely basis. Inspect vehicle to ensure it is properly prepped and vehicle is as ordered. Explains features, warranty and servicing requirements of the vehicle at the time of delivery. Introduces or informs the customer to the service department (department hours, how to make an appointment) including service consultants, if available. New Car Sales only & Toyota, Scion, Subaru, Chevrolet & Lexus vehicles used cars only) Assist with vehicle pick up from VPC/Service department/other locations, as needed. (New Car sales only)

Major Job Functions and Tasks

CUSTOMER SATISFACTION

Provide all customers with a positive sales experience to achieve individual and dealership CSI goals. Build customer loyalty and trust through personalized service, attention to details, and follow-through. Effectively and tactfully identifies customer’s needs. Takes all the necessary actions to secure the vehicle that meets their needs, and addresses their concerns, issues, and questions in the shortest possible time with courtesy, tact, and composure. Deliver a quality-control checked vehicle to customer on the promise date, provide a thorough explanation of products and services, and answer customer’s question Schedules and informs customers of the first service appointment. (New Car only) Ensure the customers’ vehicles are clean and ready for delivery as scheduled. Contact customer within 48 hours after delivery.

ADMINISTRATIVE

Sales orders – accurately documents customer vehicles and price information. Assist with answering phones. Scheduling appointments. Contacts customers that did not show up for appointments to reschedule. Completes Ups cards and submits on a timely basis. Inputs all prospect/customer information into DealerTrack, appointment calendar, and implements daily work plan consistently and accurately. Assist in obtaining completed documents (customer signature).

INDUSTRY KNOWLEDGE

Keeps abreast of:

Product knowledge including warranty of vehicles and compliance with State and federal laws affecting car sales. Advertising and promotional campaigns.

b. Acts with professionalism, integrity, honesty, and respect.

c. Acts in accordance with the Role of Officers and Managers

SERVCO SHARED VALUES

a. Leading by Values.

Major Job Functions and Tasks

MISCELLANEOUS FUNCTIONS

• Other duties as assigned.
• Leads by example.
• Actively promotes Servco’s Shared Values. (e.g. builds teamwork, recognizes accomplishments, keeps employees informed, motivates the team, makes improvements).
• Participates in special projects and committees.
• Maintains good attendance.
• Complies with all company policies, procedures, standards of conduct and house rules, and meets performance expectations.
• At minimum, maintains satisfactory performance and strives to exceed performance expectations.
• Responsible to improve job skills and job knowledge through reading and attending training.
• Abides by all state and federal laws.
• Attends and actively participates in meetings.
• Assists with maintaining lot.
• Maintains a neat and professional work area.
• Shuttle cars as needed.
• Actively participates in the Car Care Clinics and Car Shows. (New Car Sales)
• Demonstrates professionalism
• Is well groomed and dresses professionally in accordance with company dress standards. (e.g. neat & tidy appearance, shoes polished, etc.)
• Attends training classes.

QUALIFICATIONS:

High School graduate or equivalent.

Preferred Education - Any higher level education

Minimum work experience: 1-3 years. Education can be substituted for work experience.

Required Certification, Licenses, Etc: Driver's License - Type 3 (able to drive standard and automatic).

OTHER QUALIFICATIONS:

Sales Orientation

Does not hesitate and looks for opportunity to sell. Is confident (ability to handle rejection) and persuasive. Is able to sell effectively without pressuring customers. Has the ability to turn a negative into a positive.

Customer Focus

Satisfies customers through anticipating their needs and expectations. Manages their expectations through negotiation and delivering what is expected. Builds customer loyalty and trust through personalized service, attention to details, and follow-through. Remembers customers’ profiles (names, family, hobbies, driving habits, etc).

Energy & Drive

Demonstrates the initiative, energy, stamina and strong desire to succeed in a fast paced environment. Is consistently able to get things done through effectively multi-tasking, planning and prioritizing work, and executing. Is determined and results-oriented, and can gather resources to meet required deadlines.

Interpersonal Effectiveness

Relates to all kinds of people easily. Builds effective relationships through developing customer trust and using diplomacy and tact. Is seen as approachable, friendly, sincere, caring, empathetic, and respectful.

Communication

Communicates effectively one-to-one. Is skilled in verbal and non-verbal communications. Keeps customers and other team members informed.

Conflict Management & Problem solving

Reads problem situations quickly and accurately. Patiently takes the time to listen, asks appropriate questions, understands customers concerns and identifies their needs. Finds common ground to create solutions that work for customers. Handles stressful situations and diffuses tension and maintains composure.

Teamwork Skills

Supports the team by taking responsibility and ownership for his/her work. Is cooperative; notices when others need help and offers without being asked. Exhibits a positive attitude and speaks positively about other team members.

PART 2 EXTERNAL JOB DESCRIPTION

We are looking for highly motivated individuals with a passion for cars and outstanding customer service skills to work as an Automotive Sales Consultant. An automobile is one of the biggest purchases many consumers will make in their lifetime and this is your opportunity to become a part of that process. As an Automotive Sales Consultant, your responsibility is to help customers select the right vehicle for their lifestyle by providing exemplary customer service. We will train you on our vehicles and features to set you up for success.

Learn more about being a sales consultant at Servco at https://www.youtube.com/watch-v=ka4wvhL_1K8

Responsibilities:

• Provides demonstration of automobiles by explaining features and capabilities, taking test drives and providing comparison with competitive models
• Prospects for new customers and referrals
• Maintains a follow-up system that encourages repeat and referral business
• Stays up-to-date on current inventory, product updates, features and accessories through ongoing training

Requirements:

• High school graduate or equivalent
• Two (2) years of customer service experience
• Valid driver’s license and good driving record
• Ability to operate a standard shift and work flexible work hours
• Self-motivated to meet established goals and outcomes
• Excellent communication and time management skills

No auto sales experience necessary. One-on-one training is provided!

Auto Sales – Account Manager – Account Executive – Customer Service

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $2,000 per month plus commission