Job Description

About our client:

A fast-growing European market leader in professional kitchen and restaurant equipment, operating internationally with more than 1,200 employees across Europe. The company supplies commercial hospitality businesses with a broad range of equipment and solutions, combining large-scale operations with continued expansion across multiple markets.

Responsibilities:

The showroom associate is responsible for providing professional advice and support, as well as actively selling commercial kitchen equipment and accessories. The goal of this position is to contribute to increased sales, customer satisfaction, and long-term customer loyalty through expert customer service, high-quality service, and an appealing product display.

Sales & Customer Service (Focus):

• Advising customers before, during, and after their purchase

• Proactively selling products and accessories across all product categories

• Preparing quotes, processing orders, and handling customer complaints

Customer Engagement & Service:

• Proactively engaging with customers in the showroom
• Responding to customer inquiries by phone and in writing (B2B)

Product Presentation & Point of Sale:

• Assisting with the presentation and maintenance of the point of sale
• Ensuring an inviting shopping atmosphere in the showroom

Operational tasks in sales:

• Organizing and coordinating day-to-day operations within the sales team

Quality assurance

• Ensuring compliance with processes, service, and quality standards in customer interactions

Interdepartmental communication:

• Collaborating with purchasing, logistics, accounting, IT, and other internal departments

Process optimization:

• Identifying and implementing opportunities for improvement in operational areas

Requirements

Education: Completed vocational training (or 4 years of relevant experience), commercial training or degree (business administration, sales)

Experience: Several years of professional experience in sales/B2B environment

IT skills: MS Office (especially Excel), CRM system (Salesforce), ERP system (SAP), Dashboards & Reporting Tools

Languages: Native Finnish & Good English