Job Overview

Our Client, is a leading office furniture provider in Kenya, serving corporate clients across East Africa and known for quality ergonomic chairs, functional workstations, and storage solutions. They
are seeking a motivated and results-driven Sales Executive to join their team. In this role, you will focus on customer acquisition, account management, and driving sales growth. You will be responsible for building strong client relationships, managing post-sales support, and ensuring high customer satisfaction.

KEY ROLES

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  Customer Acquisition:
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  Identify and reach out to potential customers through cold calling, emails, and networking
  events.
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  Conduct product presentations, highlighting features and benefits tailored to customer needs.
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  Communicate our value proposition effectively to potential customers.
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  Negotiate terms and conditions to secure agreements and close sales.
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  Finalize transactions while ensuring high customer satisfaction.
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  Account Management and Customer Support:
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  Build and maintain strong client relationships to understand their needs and concerns.
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  Provide information and support to help clients make informed decisions.
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  Manage post-delivery communication and handle feedback, complaints, or changes in requirements.
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  Resolve customer complaints promptly and effectively.
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  Collaborate with team members to ensure a seamless customer experience.
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  Gather customer feedback and stay updated on market trends to adapt sales strategies.
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  Sales Administration and Development:
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  Compile and submit individual sales reports as required.
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  Ensure accuracy in order information from input to completion.
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  Engage in ongoing training and development to enhance your skills.

KEY SKILLS

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  Communication: Clear and effective verbal and written skills to build rapport, present products, and negotiate deals.
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  Customer Relationship Management: Ability to establish and maintain strong client relationships for repeat business and long-term satisfaction.
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  Persuasion and Negotiation: Proficient in influencing decisions, addressing objections, and negotiating favorable terms.
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  Active Listening: Attentive listening to understand and respond to client needs and preferences.
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  Product Knowledge: Comprehensive understanding of our products, their features, and how they meet customer needs.
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  Problem-Solving: Analytical skills to assess challenges and offer effective solutions.
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  Time Management: Efficiently prioritize tasks and manage sales pipelines in a fast-paced environment.
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  Resilience and Persistence: Ability to handle rejection and remain motivated to pursue potential leads.
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  Technical Savvy: Familiarity with CRM software, online platforms, and digital communication tools.
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  Emotional Intelligence (EQ): Understand and manage emotions to build better client relationships and handle complex interactions.
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  Adaptability: Flexibility to adjust sales strategies based on market trends and customer preferences.
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  Sales Strategy and Planning: Develop and execute effective sales plans to maximize conversion rates.
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  Presentation Skills: Deliver engaging presentations that highlight key product features and benefits.

Requirements

COMPETENCIES

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  Customer-Centric Mindset: Prioritize and address customer needs with tailored solutions.
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  Sales Expertise: Skilled in various sales techniques and methodologies.
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  Market Awareness: Understanding of industry trends and competitive landscape.
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  Results-Oriented: Focus on achieving sales targets and key performance indicators (KPIs).
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  Analytical Thinking: Analyze data and metrics to make informed decisions.
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  Adaptability and Agility: Adjust to changing circumstances and market conditions.
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  Ethical Judgment and Integrity: Maintain high ethical standards and professionalism.
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  Collaboration and Teamwork: Work effectively with marketing, customer service, and product teams.
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  Decision-Making: Make informed decisions in sales and customer interactions.
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  Resilience and Tenacity: Demonstrate persistence and determination in the face of challenges.
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  Emotional Intelligence: Manage emotions and empathize with clients for better interactions.
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  Relationship Building: Foster long-term professional relationships with clients and stakeholders.
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  Learning Agility: Quickly learn and adapt to new products and market trends.

EDUCATION & EXPERIENCE

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  Diploma/Degree in Sales & Marketing or a related field.
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  3-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets.

Benefits