Job Description

PURPOSE & DESCRIPTION

TheSales ComplianceSpecialistis a subject matter expert that analyzessales behavior patterns withincall center,in-home, andin-storeinteractions. Thisroleis responsible forinspecting potential compliance risk and reporting findings to internal leadershipTheSpecialistsreviewcustomerinteractions and aggregate data toprovideactionableinsightsforvarious Operations,Support&Productteams

JOB RESPONSIBILITIES

• Helpidentifyand trend fraudulent activity and compliance issues through interaction analysis

• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets

• Utilizevoice analytics software to find specific call types and create custom views that add business value

• Contribute toad hocanalytics& inspectionprojects thatsupport business initiatives

• Conduct thorough andaccurateaudits ofcustomer interactions and Expert performanceutilizingvarious lead generation sources, such as machine learning models

• Processad hocrequestsassigned byComplianceleadership for supporting teamsdepartments

• Clearly and concisely summarize findingsthroughverbal and written communication

• Createvisual reports that help create narratives toaccompanydata

• Demonstrate Core Values and Leadership Principles ​

WHAT YOU’LL BRING TO THE TEAM

• Ability to handle sensitive data and discussions in a professional and discreet manner

• Stronglanguagecomprehension, verbal,and written communication skills

• Strong time management skills

• Ability tomaintainproductivity with minimal direct supervision

• Analytical, problem solving, outside-the-box,and solution-oriented thinking

• Technical skillsand ability to learn

DESIRED QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience in a relevant field

• Minimum of 6 months previous experience in compliance,fraud, legal,sales, customer service,qualityor related field preferred

• Microsoft Office Suite

• Power BI knowledge (preferred)

• Demonstrated ability to consistently achieve all performance metrics

WORKING CONDITIONS

• Shifts are typically comprised of an 8-hour day at a computer workstation.

• Overtime may be required according to business needs.