Job Description

Do you have experience working as a Sales and Commercial Administrator, particularly for a manufacturing company? Do you enjoy building and maintaining supplier relationships?

At Doncasters we have an exciting opportunity for a Sales and Commercial Administrator to join our team in Doncasters Deritend, based in Worcestershire.

Working hours – 8am – 4:30pm Monday to Thursday, Friday 8am – 2pm

This role is based 100% onsite.

Why join us?
Did you know that every time you take a flight, drive somewhere, or switch on a light, there’s a chance Doncasters played a part in making that happen?

We are a specialist manufacturer of complex precision cast components for aerospace engines and industrial gas turbines, supporting leading OEM programmes.

We excel in turning metals into motion, working in alloys and manufacturing complex product designs to offer an unparalleled range of solutions for high performance and specialist applications.

We employ more than 3,000 people across 14 core manufacturing facilities globally, providing the scale and expertise required to serve leading aerospace engine and IGT OEMs.

At Doncasters, we believe in doing things the right way. That means acting with integrity, delivering with commitment, and working as one team to achieve more, together. Whether you're developing precision-engineered components, running world-class manufacturing operations, or supporting our people and processes, your role is part of something much bigger.

Join us and contribute to a legacy built on performance, precision, and the values that drive us forward - excellence, commitment, integrity, and teamwork.

What we can offer you:

• An interesting and varied field to work in.
• An environment where you can learn and grow through constant development opportunities.
• Company cash health care plan with an extensive range of benefits.

The Role

We're looking for a proactive and organised Sales & Commercial Administrator to join our team. This customer-facing role is central to delivering an excellent customer experience, providing day-to-day support to customers while working closely with the Customer Service Manager and teams across Planning, Operations, Quality, Engineering, Finance and Sales.
You'll manage customer enquiries and orders, maintain accurate customer and contract information, coordinate with internal departments to ensure customer requirements are met, and keep customers informed on order progress and delivery schedules. Your attention to detail and strong communication skills will help ensure a smooth, efficient service from enquiry through to delivery.
Key responsibilities
• Respond to customer enquiries and process customer orders accurately and efficiently.
• Maintain customer records and update the QMS contract review system.
• Liaise with internal teams to coordinate customer requirements and resolve queries.
• Monitor order progress and provide customers with timely updates on delivery schedules and order status.
• Support the delivery of a professional, efficient and customer-focused service.
If you enjoy communicating with people, and keeping everything running smoothly behind the scenes, we'd love to hear from you.
Interested?
If you have any of the below skills, we would love to talk to you about your next career move:

• To Succeed in this role, you will be confident navigating excel to maintain and update trackers daily and week for customers.

• The successful candidate will be organised and have attention to detail skills to ensure that all customer data is recorded accurately.

• You will enjoy communicating with customers, supporting them through any enquiries both over the phone and on email.

• You will have experience working in a similar role, if this experience is gained through working for a manufacturing, engineering or Aerospace company in particular that is advantageous.

Equal opportunities
Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability- physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact careers@doncasters.com.