We're Looking for a Driven Sales Coach

We are seeking a motivated and results-oriented Sales Coach who will be responsible for improving the sales and quality performance of individual Sales and Service Representatives. In this role, you will monitor calls and provide both one-on-one and group coaching to help employees enhance their sales skills and overall performance.

Key Responsibilities

• Improve sales and quality results through coaching and development of Sales and Service Representatives.

• Identify sales and quality improvement opportunities for individuals and the contact center as a whole.

• Develop action plans to leverage new and existing opportunities related to sales, products, and services.

• Create and deliver performance improvement materials focused on specific products and/or sales and quality skills.

• Analyze and document employee interactions and monitor the effectiveness of coaching initiatives.

• Collaborate closely with Team Leaders.

• Report identified opportunities regarding scripts, processes, and systems.

• Document coaching sessions and interactions with Sales and Service Representatives.

• Follow up on coaching effectiveness by measuring performance improvements.

• Provide recommendations based on observations related to scripts, call flows, and system optimization opportunities.

Education & Professional Qualifications

• 3 to 5 years of relevant experience, or an equivalent combination of education and professional experience.

Candidate Profile

• Proficiency in Microsoft Office applications, particularly Word and Excel.

• Strong analytical skills.

• Previous experience in a telemarketing or contact center environment.

• Thorough understanding of effective sales techniques and their practical application.

• Excellent verbal and written communication skills.

• Positive and approachable personality.

• Ability to guide individuals toward achieving goals through negotiation, teamwork, motivation, and people development, while serving as a role model within the organization.

• Strong decision-making, innovation, and problem-solving abilities.

• Ability to establish and execute action plans to achieve specific objectives while leveraging available resources effectively.

• Proven coaching and performance development skills, including the ability to provide constructive feedback and implement successful action plans.

• Detail-oriented with a strong focus on sales performance.

• Excellent support skills and ability to perform well under pressure.

• English (C1)

• Swedish (C1)

Role Details

📅 Start Date: November 3
📍 Location: Kalmar, Sweden (Borgmästaregatan 5)

If you're ready to take on this exciting challenge and advance your career with Concentrix, we encourage you to apply now! 🚀