The Sales Coach is responsible for helping sales agents improve their performance by reviewing calls, providing feedback, and coaching them on effective sales techniques. This role focuses on supporting agents’ growth and enhancing the overall quality of customer interactions, without holding a leadership or managerial position.
Listen to and evaluate recorded and live sales calls for quality, compliance, and sales effectiveness.
Provide constructive, actionable feedback to agents on their call performance.
Conduct coaching sessions to reinforce best practices and improve sales techniques.
Identify areas for skill development and offer guidance to help agents meet performance expectations.
Track coaching progress and document outcomes to support continuous improvement.
Collaborate with the training team to share observations and insights on recurring coaching needs.
Ensure agents understand and adhere to company policies, call scripts, and compliance standards.
High School Diploma or GED required.
2+ years of sales experience (call center or inside sales experience preferred).
Strong knowledge of sales techniques and customer engagement strategies.
Excellent communication and interpersonal skills.
Ability to provide feedback clearly, respectfully, and effectively.
Experience in coaching, mentoring, or quality assurance is a plus.
Comfortable using CRM systems and call monitoring software.
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
