Job Description

Summary

The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations of all facets of the Sales Center.

Essential Duties and Responsibilities

• Represent Baker as a leader in the industry ensuring maximum sales and profitability.
• Determine and monitor inventory stock levels and manage merchandising of sales showroom.
• Manage inventory to ensure proper turns and minimum loss throughout the year.
• Keep abreast of technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.
• Responsible for Center’s P&L.
• Responsible for recruiting, hiring, training, and leading a diversified work force.
• Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
• Interact with customers, outside salespeople, and vendors.
• Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees.
• Coordinate Center training and Company/Center events.
• Adhere to all company safety protocols and procedures.
• Utilize personal protective equipment (PPE) as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe operation of equipment and vehicles.
• Maintain a professional and safe demeanor during all customer and employee interactions.
• Oversee the implementation of safety measures across all areas within the branch.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED or equivalent years of experience in similar field.
• Minimum 2-4 years operational experience within the HVAC industry and product lines associated with HVAC, preferably in the operations of a wholesale HVAC equipment supply house.
• Proficiency in air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• Proven success in sales, operations, purchasing and inventory management.
• Proven success in managing and mentoring other employees while establishing the Center’s business goals.
• Strong interpersonal skills including sales, problem solving, and customer service are required.
• Ability to read and interpret P&L statements.
• Capable of working in a fast-paced environment with skills to multi-task at various levels.
• Must possess the attitude of wanting to learn, teach and lead.
• Mechanical or Technical background.
• Proficient in Microsoft Office products.
• Bachelor's degree in business or related field preferred.
• Must possess and maintain a current, valid Driver’s License.

Skills

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Ability to read and interpret P&L statements.
• Capable of working in a fast-paced environment with skills to multi-task at different levels.
• Ability to give quality presentations.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Must possess the attitude of wanting to learn, teach and lead.
• Strong estimating and negotiation skills
• Excellent customer service mindset with the ability to develop long-term relationships.
• Excellent analytical aptitude with a proven ability to analyze/interpret data such as sales and market data
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment
• Proactively seeks continuous process and service improvements
• Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to frequently lift to 50 pounds.
• The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
• Ability to use a computer keyboard, computer monitor, and telephone for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.
• Must be able to utilize heavy machinery.

Supervisory

• This role provides direct supervision to Counter Sales, Driver Warehouse, and other Sales Center personnel.