Job Description

Why Work at Renaissance Waterford Oklahoma City?

At Renaissance Waterford Oklahoma City, we don’t just offer jobs. We create opportunities to grow, connect, and thrive in a vibrant, people-first hospitality environment. Located near the upscale Nichols Hills district, our distinctive hotel combines contemporary style, warm service, and panoramic views of the Oklahoma City skyline. Curators help bring memorable experiences to life throughout the hotel, from Ember Modern American Tavern and our inviting guest spaces to elegant event venues, including the Grand Ballroom. With the energy of Oklahoma City just minutes away, Renaissance Waterford offers the perfect setting to build your hospitality career while creating meaningful moments for every guest.

POSITION SUMMARY

This position has dual functionality in assisting the sales team with data entry and input of all events taking place within the hotel. Combined with the sales administrative work, this individual will also ensure the success of all banquet events.

PRIMARY JOB DUTIES:

• Create room blocks
• Inputting rooming lists
• Balancing MARSHA, OPERA, and C.I.T.Y groups
• Creating Individual reservations and servicing room blocks
• Gathering and inputting information for group resumes
• Creating and Distributing Event Orders and Group Resumes
• Creating PM accounts.
• Setting up billing for clients and posting charges to credit card. Sending receipts to clients
• Meet and Greet client contact on day of event and assist in answering any questions or needs
• Create a well detailed Banquet Event Order that banquet staff can follow and understand. This shall include, but not limited to, floor diagrams, table numbers, buffet labels, table setup, AV needs, special requests, dietary restrictions.
• Spot check the banquet rooms and make sure they are set according to the client’s specifications. Assist banquet staff when needed to ensure banquet space is ready on time.
• Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
• Assess an event’s overall success and submit findings.
• Fluency in reading, writing, and spoken English.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to think and communicate clearly, organize, and prioritize in high pressure situations.
• Knowledgeable basic sanitation.
• Knowledge of computer operations and ordering procedures.
• Ability to absorb large amounts of information quickly: service procedures, menus, and banquet room floor plan.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• At least 3 years’ experience in a sales/event coordination role.
• Well-organized with excellent multi-tasking abilities.
• Bachelor’s degree in hospitality management or public relations is preferred; not required.
• High School diploma required.
• Strong communication and interpersonal skills.

PHYSICAL DEMANDS:

• Ability to walk/stand/bend throughout a workday.
• Ability to lift up to 25 pounds occasionally.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.