Job Description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

We are looking for a Sales Catering Manager to fill a 12 month maternity leave role who will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan. This role will primarily focus on social, local and other catering business opportunities, and work closely with clients to ensure that events are executed smoothly and in accordance with all client expectations and specifications. This role is also eligible for a sales incentive plan.

What you'll do

• Acts as the key point of contact with clients, facilitating and fostering strong working relationships ensuring all event details such as menus, room set-up, audio-visual and other needs will exceed client expectations
• Develops new and existing social, local and other catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceeded
• Analyzes local market trends and competitor activity to recommend strategies that will improve market share
• Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
• Participates in site inspections, client appointments, client events as needed to broaden market share
• Follows up on internal/external inquiries related to the catering sales function
• Works with the hotel’s leadership team to establish and communicate clear objectives, targets, and operational quality standards for the team
• Is visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concerns
• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
• Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
• Resolves issues and identifies when to escalate them
• Maintains health and safety standards and complies with all regulations
• Other duties as required

What you bring:

• Secondary school diploma
• 4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing role
• Advanced level in the use of MS Office
• Professional appearance and attitude
• Excellent interpersonal skills to develop and maintain relationships with new and long-standing clients
• Excellent customer service, phone manner, communication, presentation and conflict resolution skills
• Proven ability to sell, develop solid working relationships and meet set sales/performance targets
• Ability to multi-task and meet multiple deadlines
• Experience dealing with fast-paced customer service-oriented environments
• Demonstrated knowledge of the local area and target customer market segments
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.

If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST !