About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role:
The Sales & Catering Coordinator is responsible for providing administrative support to the Sales Managers, Catering & Conference Services Managers, and Directors while maintaining a strong understanding of all aspects of the Sales & Catering process. This role supports department operations through accurate documentation, system maintenance, reporting, and client communication while ensuring compliance with Four Seasons standards. This position is part of the Sales & Marketing team and reports to Sales Leadership.
What you will do:
Respond to incoming telephone calls and inquiries in accordance with Four Seasons standards
Prepare accurate correspondence, including contracts, proposals, Banquet Event Orders (BEOs), event schedules, menus, reports, and emails
Maintain sales and catering systems, including menu input, average check updates, BEO preparation, inquiry assignment, and document templates
Generate reports and documentation supporting Sales and Catering operations
Assist Sales Managers and Catering & Conference Services Managers with administrative and operational support
Maintain accurate client, event, and system records
Coordinate communication between departments to ensure accurate execution of event and group requirements
Maintain inventory of departmental supplies, collateral materials, and printed documents
Provide assistance to clients when a Sales or Catering Manager is unavailable, ensuring prompt and professional service
Support site inspections, client visits, and departmental projects as needed
Assist with departmental organization, filing, and record retention processes
Provide administrative coverage and support when additional coordinator support is unavailable
What you bring:
College degree preferred, ideally in Hospitality, Business, Sales, Marketing, or a related field
Previous administrative, hotel, catering, sales, or hospitality experience preferred
Excellent verbal and written communication skills
Strong organizational skills with exceptional attention to detail
Ability to multitask and manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams
Experience with sales, catering, CRM, or hospitality management systems preferred
Food & Beverage knowledge is a plus
Strong customer service and relationship-building skills
Ability to work independently while supporting a collaborative team environment
Typing proficiency and administrative skills including correspondence preparation and document management
What we offer:
Competitive Salary & Wages
Comprehensive Benefits Package
401(k) Retirement Plan
Excellent Training and Development Opportunities
Complimentary Accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Full-time schedule with flexibility based on business needs
Standard office schedule with occasional support for client events, site visits, and special projects
Work Authorization:
Candidates must have valid authorization to work in the United States at the time of application.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
