Job Description

The Sales & Catering Administrator assists the sales team by accurately and efficiently
performing the execution and coordination of all sales & catering functions. Provides assistance
in the sales process by qualifying and booking inquires when appropriate.
The Sales & Catering Administrator reports directly to the Director of Sales & Marketing
Core Responsibilities:
 Perform job according to standard operating procedures
 At all times provide professional hospitality to all guests and clients
 Answer telephone inquiries, accurately transfer calls to appropriate Sales/Catering
Associate, and take accurate and detailed messages
 Assist in the sales effort by qualifying and when appropriate booking the business of
pop up inquiries
 Assist the sales team in the area of telephone prospecting and outside sales
blitzes by contacting the clients from an established list developed by the sales team
 Assist sales team retrieving rooming list, deposits and banquet guarantees when needed
 Create banquet room door signs for groups in meeting rooms as well as
maintain the reader board in the lobby with all group functions
 Order office supplies for sales office as directed by DOS
 Prepare sales kits for sales team
 Complete Sales Proposals, Contracts, BEOs and Banquet Checks
 Make copies of room contacts, group resumes and rooming lists, BEO’s, daily
reports and client evaluation forms and other items as required; distribute to
the appropriate departments
 Maintain office filing system
 Efficiently sort and distribute mail for the hotel
 Assist sales and catering associates as needed
 May perform additional duties as required
Knowledge, Skills & Competencies:
 Ability to work independently, prioritize work and ask for clarification when needed
 Strong work ethic
 Excellent oral and written communication skills
 Proficiency with MS Word, Excel and PowerPoint
 Excellent organizational and time management skills, ability to take initiative and
handle multiple projects simultaneously
 Accuracy, attention to detail and the ability to proof own work

Qualifications

• Physical Requirements (In-Office Role)
  
• Ability to work in a standard office environment.
  
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
  
• Occasional standing and walking throughout the workday.
  
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
  
• Ability to communicate effectively verbally and in writing.
  
• Occasionally required to stand, walk, bend, reach, or carry items.
  
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
  
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
  
• Ability to hear and participate in conversations and meetings, use phone and/or headset
  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Location Description

Location

Orlando Holiday Inn Express-MCOSW