Job Description

We're seeking organized and dedicated Sales Callers to join our team, to service our network of businesses worldwide.

Requirements

• Completion of high school or equivalent certification program
• Demonstrated sales experience of at least 1 year, showcasing the ability to surpass sales targets and effectively cultivate customer relationships
• Exceptional proficiency in English communication, both written and verbal, achieving at least C1 level competency
• Outstanding communication skills via phone, email, and instant messaging platforms
• Strong organizational and time management abilities
• Proficiency in utilizing contemporary technologies such as desktop sharing, cloud services, CRM, and VoIP
• Familiarity with word-processing software and spreadsheet applications, including MS Office
• Understanding of online calendars and scheduling tools, such as Google Calendar
• Proactive and confident approach, coupled with meticulous attention to detail
• Able to work the night-shift

Duties and Responsibilities

• Initiate contact with customers to disseminate information regarding products or services, facilitate sales transactions, or seek donations.
• Assess leads via phone interactions and input relevant details into a CRM system.
• Arrange and track customer appointments, including managing rescheduling requests.
• Conduct collection calls, rectify outstanding debts, and update customer payment particulars based on scripted telephone protocols.
• Administer and oversee customer surveys, consolidating findings into a comprehensive datasheet.
• Handle support tickets, troubleshoot issues, and address customer inquiries to ensure prompt resolution.
• Collaborate with internal teams to synchronize lead generation endeavors with overarching sales strategies.
• Undertake miscellaneous tasks as required.

Technical Requirements:

• USB Headset
• Functional Webcam
• Functional Computer
• Internet Service with a minimum speed of 25 Mbps via cable connection

Benefits

• Comprehensive Health Insurance Coverage (HMO)
• Performance-Based Incentive Programs
• Embracing and Inclusive Workplace Culture
• Continuous Upskilling and Development Opportunities
• Full Work-From-Home Arrangement
• Dedicated and Supportive Team Environment
• Pathways for Professional Advancement
• Engaging and Enjoyable Work Atmosphere