Job Description

Are you driven by building strong partnerships, elevating sales performance, and shaping the success of an entire region?

We’re looking for a dynamic professional ready to navigate the vibrant commercial landscape of Central Italy.
As our Sales Business Partner – Central Italy, you’ll play a pivotal role in supporting and developing our travel agency network across the region. In this position, you will report directly to the Area Manager Central Italy, and you’ll be based in Emilia-Romagna, at the heart of the territory you will oversee.

You’ll manage a dedicated portfolio of travel agencies across Central Italy, becoming their strategic reference point and trusted partner.
Join us and leave your mark on one of the most strategic markets in Italy!

Who we are:

Welcome to our global community! We take pride in our diverse team of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone's voice is heard.

How you’ll live your ambition:

As the Sales Business Partner – Central Italy, you’ll lead the commercial development of your assigned territory, becoming the primary point of reference for travel agencies. You’ll collaborate closely with internal teams such as Booking, Administration, and Customer Service to ensure seamless support throughout the booking process, while strengthening relationships and driving sales performance.

You’ll work hand in hand with the Area Manager Central Italy, providing insights, analysis, and strategic recommendations to support key business decisions and ensure the region’s growth.

Demonstrate your passion

• You’ll develop sales in your assigned geographical area and ensure target achievement, delivering service excellence to travel agencies according to our Service Model and tracking activities through our CRM.
• You’ll analyze portfolio performance and support the Area Manager in taking critical decisions, providing valuable market insights.
• You’ll acquire in-depth knowledge of Costa’s product offering, understanding unique selling points to communicate value effectively and conduct impactful sales presentations.
• You’ll identify opportunities to sell, upsell, and cross-sell, maximizing commercial results.
• You’ll maintain ongoing communication with travel agencies, supporting them daily to ensure customer satisfaction, collect feedback, address issues, and provide operational assistance.
• You’ll develop and implement local sales strategies, manage a co-marketing budget, plan and execute micro-marketing activities, and contribute to expanding the distribution network.

Get things right

• You’ll ensure consistency in the application of Costa’s commercial guidelines, adapting your approach to the specific needs of the Central Italy market.
• You’ll monitor KPIs, prepare reporting materials, and manage sales workflows with clarity and agility.
• You’ll act as the focal point for issue resolution, coordinating with internal departments to ensure smooth operations and timely responses.
• You’ll navigate the complexities of a fast-paced environment, adapting quickly to market changes and supporting partners with professionalism and empathy.
• You’ll demonstrate strong leadership through influence, guiding travel agency partners and collaborating effectively with cross-functional teams.

What makes you unique:

• You’ll bring 3/5 years of experience in sales, preferably within the tourism industry, with a proven track record in managing a client portfolio and achieving sales targets.
• Your fluency in Italian and English is essential, enabling you to excel in written and oral communication
• You’ll be proactive, empathetic, and equipped with excellent problem-solving skills, supporting multiple departments with a collaborative mindset.
• You’ll have strong relational skills, excellent presence, and the ability to act as a trusted focal point for travel agencies.
• You’ll be analytical, flexible, and comfortable working under pressure, with strong motivation and a results-oriented approach.
• You’ll hold a valid driver’s license and be available to travel within your assigned area.

Why Costa:

• You'll be at the forefront of shaping Costa’s commercial presence in Central Italy, impacting our distribution network and customer engagement.
• You’ll be based in Emilia-Romagna and you’ll be part of a global transformation journey that values innovation, creativity, and collaboration.

Inclusion & Belonging

• Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
• At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.

Additional info

Contract type: Permanent, full-time
CV Format: You can attach your CV in English or Italian, in PDF or Word format
Further information: Visit our dedicated FAQ section

Bring your ambitions to life. Join us and discover our ocean of possibilities!

#Costa #LI-Hybrid