Responsibilities:
managing Sales Back Office team (~10 employees) covering Spain, Portugal, Greece and Italy;
developing the team considering team members’ skills and business needs while fostering high employee engagement and empowerment;
driving harmonization, standardization and excellence in processes within own team and across whole group;
ensuring achievement of performance targets and KPIs; check and improve work results;
build strong relations with customers by proper communication, execution of services with proper quality and quantity, manage and follow up on operational topics;
setting clear goals for the team consistent with the company's strategy;
ensuring controls and compliance with the requirements in daily operations within the team;
Requirements:
experience in leadership position in sales back office / sales / customer service (experience in working in SSC and matrix structure as an advantage);
fluent written and oral communication in English (Spanish or Italian language skills would be a huge advantage);
experience in working with SAP would be a big advantage;
positive outlook and ability to manage complexity, good organization skills;
customer-centric mindset with strong quality awareness, excellent communication skills, and ability to collaborate effectively in cross-cultural teams;
results-driven and proactive, with the ability to make quick decisions and deliver within tight deadlines;
strong critical thinking and problem-solving skills, solution-focused, and open to change and continuous improvement.
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
