Job Description
Role Overview
The Sales Associate – Small & Mid-Market is an inbound-focused sales role designed to expand coverage and increase productivity across the small and mid-market segments. This role supports multiple Territory Sales Representatives by qualifying and managing inbound leads, progressing sales opportunities, and handling transactional or lower-complexity accounts under the guidance of experienced, strategic sellers.
Sales Associates are earlier-career sales professionals who build foundational selling skills while contributing immediate revenue impact. This role enables Territory Reps to focus on strategic, complex opportunities while ensuring smaller opportunities are captured, progressed, and closed efficiently.
This role expands small and mid-market coverage, increases Territory Rep productivity, captures inbound revenue, and builds a pipeline of future sales talent.
Responsibilities
Inbound Lead Management
• Receive, qualify, and respond to inbound leads from small and mid-market accounts.
• Conduct initial discovery to understand customer needs, decision criteria, and buying timelines.
• Determine appropriate handoff to Territory Rep for higher-complexity or strategic opportunities
Sales Support & Opportunity Management
• Support multiple Territory Sales Representatives by managing smaller, transactional, or lower-complexity opportunities.
• Progress opportunities through the sales pipeline, including follow-ups, pricing coordination, and proposal support.
• Maintain accurate opportunity and activity records in CRM.
Customer Engagement
• Serve as a primary point of contact for assigned small and mid-market prospects.
• Provide timely responses to inquiries, product and service information, and basic solution guidance.
• Deliver a consistent, professional customer experience aligned with company sales standards.
Collaboration & Enablement
• Work closely with Territory Reps to align on account priorities, deal strategy, and handoff criteria.
• Learn and apply best practices from senior sellers through coaching and guided selling.
• Partner with internal teams to support deal execution.
Market Coverage Expansion
• Expand market coverage by ensuring smaller inbound opportunities are actively pursued.
• Identify trends in inbound demand to support continuous improvement.
Qualifications
• 1–3 years of experience in account management, business development, customer operations
• Strong communication skills across phone, email, and virtual meetings.
• Ability to support multiple sales reps and manage multiple opportunities.
• Basic understanding of CRM systems and sales pipelines.
• Strong organizational skills and attention to detail.
• Experience supporting senior sales representatives.
• Experience with inbound lead management or inside sales.
• Experience selling to small or mid-market customers.
• Familiarity with CRM tools such as Salesforce.
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
• Position Title: Sales Associate
• Salary Range: $60,000-$75,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.
#LI-Remote
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.
