Sales Associate - Toys
Are you passionate about toys, play, and imagination, and ready to take the next step in your retail career? We are looking for enthusiastic and motivated individuals to join our Toys team as Sales Associates.
This is a fantastic opportunity to gain hands‑on experience with some of our most exciting and ever‑evolving toy brands, from imaginative playsets and life‑size animals to innovative gadgets and the latest must‑have releases in the world of play.
Harrods is one of the world’s leading luxury department stores, and we are proud to be a destination for the most sought‑after brands from around the globe. Our Toys department is a colourful, playful, and immersive space where our Sales Associates are encouraged to bring their personality and energy to every customer interaction.
About the Role
Our Sales Associates are at the heart of what we do and, as the face of our iconic brand, you will be responsible for creating world class customer experiences for every visitor. You will take time to understand our customers, from curious children to discerning collectors, combining the Art of Selling with strong product knowledge to meet sales targets and build lasting relationships.
Each day will bring something new. You will work with autonomy while ensuring high visual merchandising standards, maintaining stock levels and replenishment, championing our Harrods Rewards scheme, and encouraging customer feedback through our surveys.
This position is a fixed‑term, one‑year contract commencing in August 2026.
About You
You are an accomplished retail professional with a bubbly, theatrical, and playful personality that brings a sense of wonder to the Toys department. You know how to create moments of delight while maintaining the refined service standards expected in a world class luxury environment. Confident with both children and adults, you use your charm and product knowledge to craft experiences that feel personal, elevated, and memorable. Alongside your vibrant energy, you are ambitious, impeccably presented, and committed to delivering exceptional service while achieving your sales goals.
About Us
Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Fixed Term (Fixed Term)
Department:
Toys (Sandra Penfold)
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
