Job Description

Major Responsibilities:

Client Experience & Service Excellence

• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm

• Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience

• Maintain a refined, elegant, and customer-centric environment that reflects our brand values

Sales & Client Relationship Management

• Understand customer needs and provide tailored product recommendations to drive sales

• Foster strong, long-term relationships through consistent client communication and post-sale follow-up

• Proactively address client inquiries and resolve concerns with discretion and efficiency

• Share customer insights and feedback with store management to enhance the overall client experience

• Contribute to the execution of sales plans and store targets

• Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility

Store Operations & Visual Standards

• Support the smooth execution of daily store operations, including opening and closing procedures

• Uphold brand standards through impeccable store presentation and visual merchandising

• Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation

• Perform other duties assigned to support the team and ensure a seamless store operation

• Fluent in English; proficiency in additional languages is a strong advantage

• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards

• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts

Requirements & Competencies

• Minimum of 2 years’ experience in high-end fashion, luxury retail, or a related client-facing role

• Passion for luxury, craftsmanship, and delivering an exceptional client experience

• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards

• A collaborative team player who embodies the values and spirit of the Hermès Maison

• Strong interpersonal and communication skills with the ability to build lasting client relationships

• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude

• Self-motivated with the ability to work independently while contributing to a team dynamic

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.