Job Description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

We are seeking top Client Advisors for future opportunities in luxury retail. If you are passionate about providing exceptional client experiences, possess a strong personal client portfolio, and excel in a high-touch environment, we would love to connect with you! Join our talent pool to be considered for upcoming Client Advisor roles. This person will serve as the “ambassador” who conveys the brand’s philosophy and values. As such, we strive to maximize sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique in-store experience, and guiding clients into our world.

RESPONSIBILITIES

• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
• Ensure to be up-to-date with fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display to a high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and be attentive to prevent product theft.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales
• Problem solving, curiosity, and interest in luxury/fashion, art, and design
• Experience in building long-lasting relationships with clients
• Being able to work in a team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category
• English is a must; other languages are a plus

This position will be paid an hourly rate that may range from $18.00 to $21.00, annualized from $37,440.00 to $43,680.00, and, if applicable, may be eligible for commissions, bonuses, and other incentive opportunities. The rate of pay offered may vary depending on job-related knowledge, skills, and experience.