Job Description

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are hiring a part-time Sales Advisor to join our Las Rozas team on a 20-hour-per-week contract, working Thursday to Sunday from 4:00pm to 10:00pm. As part of a dynamic store team of approximately 20 colleagues, you will play an important role in delivering exceptional customer experiences while contributing to both individual and store performance goals. Representing Burberry's values and heritage, you will build meaningful customer relationships, inspire loyalty and bring our luxury retail experience to life through every interaction. This is an opportunity to combine service excellence, product expertise and personal impact within a globally recognised brand.

RESPONSIBILITIES

• Deliver the Burberry customer experience consistently across every customer interaction.
• Build and nurture long-term relationships with new and existing customers to drive loyalty and repeat business.
• Achieve individual sales goals while contributing to overall store performance and growth.
• Share product knowledge confidently to support customers in discovering collections that meet their needs.
• Maintain high standards of visual presentation, operational excellence and store compliance.
• Collaborate with colleagues to create a positive, inclusive and high-performing team environment.

PERSONAL PROFILE

• Passionate about delivering exceptional customer service within a luxury retail environment.
• Strong communication and relationship-building skills with a customer-focused approach.
• Motivated to achieve goals while maintaining a collaborative team mindset.
• Confident in engaging with diverse customers and creating personalised experiences.
• Adaptable and organised, with the ability to manage priorities in a fast-paced environment.
• Committed to embodying Burberry's values and contributing positively to the store culture.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.