Position: Sales Associate / Key Holder (40 hours per week)

Location: TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP

Availability: June/July 2026

Duties and Responsibilities

Acts as the leading force on the sales floor. Demonstrate product knowledge, how to manage the operations of the store. Run the store independently during non-peak times. Provide a positive customer experience as directed in the TUMI Selling Ceremony. Motivate sales team to demonstrate The Difference. Develop new client relationships and interact with existing clients to increase sales. Attain monthly, quarterly sales and SPH goals. Build strong partnerships with co-workers and store management. Encourage a training and development culture with the store team. Ensure training roadmap is completed, by team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

SALES:

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed SPH goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

COMMUNICATION:

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
• Business aware, ability to communicate store goals, challenges, and solution minded.
• Contribute to trade feedback, know your client, purchasing trends.
• Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas.
• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.
• Diffuse customer service concerns and defer escalated issues to the store or assistant manager.

MERCHANDISING:

• Participate in the merchandising of the store to acquire the skills necessary to work independently.
• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively impact the business.
• Meet deadline for Window and interior changes.
• Merchandise store as directed to a high standard and can direct team accordingly.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.
• Able to demonstrate and train team to recover and maintain Visual Merchandising standards.

HUMAN RESOURCES:

• Assist in the orientation and training of new associates.
• Assist management with coordinating the daily activities of sales associates.
• Support company philosophies and the management of staff.
• Motivate team, through regular feedback.
• Present a professional well-groomed appearance in accordance with established dress code.
• Dutiful in maintaining meals and break schedules.
• High level of attendance and punctuality

Skills required:

• Previous experience in retail.

• Excellent people skills.

• Team player and motivator.

• Target driven.

• Brand sensibility

• Good command of English

• Flexibility.

• Productive during downtime.

• Ability to work under pressure.

• Ability to withstand constant standing, bending, and frequent lifting of luggage, up to 15kg per item. (Adhere to manual lifting procedure.)

• Computer literate.