Job Description
Employment Category
Regular, Part-time
Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
- Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
- Meets or exceeds associate performance standards consistently
- Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
- Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
- Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
- Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
- Completes required training in the expected timeframe, and participates in ongoing learning opportunities
- Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
- Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances and Furniture)
- Takes ownership for providing excellent customer experience and attends to other customer needs, including merchandise retrieval and assistance with merchandise handling
- Works on ready all day standards and merchandise support tasks (e.g., fitting room maintenance, straightening merchandise) when not assisting customers
- Executes consistent operational and selling processes (e.g., credit application process, ratchet repair program)
- Educates customers on the Satisfaction Guaranteed return policy
- Assists in resolving customer issues
- Adheres to merchandise protection standards
- Constantly monitors customer flow for purposes of customer assistance and store security
- Uses basic internet navigation to access and print information and reports
- Performs other duties as assigned
JOB REQUIREMENTS:
REQUIRED SKILLS:
- Basic reading, arithmetic, and writing and oral communication skills
- Basic Internet navigation skills
- Working while standing for long periods of time
- Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical
- movements required by the job
- Lifting and holding up to 50 pounds, bulky and large-sized merchandise
PREFERRED SKILLS:
- Sales experience
- Knowledge of offered products and services
Job Function
Sales
Country
United States
Work-In Location
01125: Sears Coral Gables FL
Location City
Miami
Store/Unit
01125
Job Code (LT)
FL0802: Consultative Sales Trainee - D
Work-In Address 1
3655 SW 22ND ST
Work-In Address 2
FLS- SEARS CORAL GABLES FL
Work-In City
Miami
Work-In State
FL
Work-In Postal Code
33145
EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.
Posting Tags
#SearsRetailStores
CareerBuilder Tag
#CB
Company Brand
Sears Stores
Compensation Range
$15.00 per hour - commission
Additional Compensation Explanation
Draw versus Commission (D): paid the greater of either 100% commission or their draw rate for all hours worked. The Draw rate will never be below minimum wage
