Job Description

Job Title: Full-Time High Jewelry Sales Associate
Location: Central

About our client

For over 150 years, our family-owned Geneva Maison has defined Swiss gemological excellence and artistic mastery. As we prepare to unveil their first Macao boutique, we seek passionate individuals to bring our legacy of precision, heritage, and bespoke luxury to discerning clients in Central. The key responsibilities and qualifications can be summarized as follows:

Key Responsibilities:

• Greet customers warmly and establish rapport to understand their preferences and needs.
• Provide detailed product knowledge about high-end jewelry, including gemstones, precious metals, craftsmanship, and brand heritage.
• Collaborate with marketing or social media teams to plan and create visually appealing posts and campaigns that showcase jewelry craftsmanship, new collections, and personalized or bespoke options.
• Leverage social media for clienteling and CRM purposes by updating client records with interactions, sending personalized messages about new arrivals, events, or promotions to encourage repeat visits and purchases.
• Assist customers in making informed purchase decisions by effectively showcasing jewelry pieces and sharing unique stories about each item.
• Achieve and exceed individual and store sales targets through proactive customer engagement and excellent sales techniques.
• Maintain the store's luxurious presentation by organizing displays and ensuring inventory is well-stocked and impeccably presented.
• Process sales transactions accurately and handle after-sales service, including follow-up communications with clients.
• Represent the brand at private functions and uphold brand standards, including appearance and professionalism.
• Keep client records up to date and develop a loyal client base through ongoing relationship management.

Qualifications and Skills:

• Previous experience in retail sales, preferably in the luxury jewelry sector, typically 3-7 years depending on the seniority of the role.
• Strong negotiation and communication skills, with a proven ability to close sales.
• Deep knowledge of fine jewellery, watches or related
• Ability to work flexible hours, including weekends, evenings, and special events.
• High level of integrity, punctuality, and reliability.
• Exceptional interpersonal skills and ability to build relationships with a diverse clientele.
• Appreciation for luxury brands such as Cartier, Bulgari, Tiffany, Van Cleef & Arpels, Harry Winston, Rolex among others is often preferred.

Additional Aspects:

• Role may require participation in inventory management and collaboration with visual merchandising teams to maintain store aesthetics.
• Acting as a brand ambassador to communicate the luxury brand's ethos and product quality.
• Some roles specify no travel, while others might include representing the brand at events.