Job Description

Join the dynamic team at our Hardware & Home Centre, where you’ll play a key role in providing outstanding customer experiences and driving sales. As a Sales Associate, you’ll be the face of our store, assisting customers with expert advice on hardware and home improvement products while ensuring the store’s displays are inviting and well-maintained. This is an excellent opportunity to work in a fast-paced, rewarding environment where your knowledge and passion for home improvement will shine. We’re looking for an enthusiastic, customer-focused individuals eager to grow and make a difference in the retail world.

Duties & Responsibilities

• Greet and engage every customer with a friendly demeanor, offering personalized assistance to help them find the right products for their needs, ensuring that each customer receives exceptional service.
• Drive sales by proactively suggesting complementary products and sharing your expertise to inspire customers and increase sales.
• Actively promote store-wide promotions, the GWP Rewards loyalty program, and seasonal deals to boost customer satisfaction and loyalty.
• Stay up-to-date with product features and applications to guide customers through their purchasing decisions confidently.
• Collaborate with your team to maintain an organized, visually appealing store layout and manage stock efficiently.
• Act as a liaison between customers and management to ensure satisfaction and resolve any concerns.
• Assist with receiving, stocking, and replenishing merchandise, ensuring accurate pricing and efficient shelf organization.
• Ensure smooth transactions at the checkout, process payments, and assist in the preparation of customer orders for delivery or pick-up.
• Be willing and available to work overtime when needed to meet business demands.

Qualification & Skills

• Minimum 5 CSEC passes, with an emphasis on subjects relevant to retail or customer service (e.g., English, Mathematics).
• At least one year experience in sales or customer service, preferably in a retail or hardware setting.
• Strong interpersonal and communication skills with a high level of customer service and the ability to build rapport quickly.
• Basic proficiency in Microsoft Office and point-of-sale (POS) systems.
• Previous experience in a hardware, home improvement, or construction-related environment is a significant asset.
• Self-motivated with the ability to work independently and as part of a team.
• Willingness to learn and grow with the company.

Benefits

• Performance incentives and bonuses.
• Health and life insurance.
• Employee discount across the company.
• Company-provided uniforms.

We appreciate all applications. However, only shortlisted applicants will be contacted.