EDUCATION

High School Diplomarequired. College degree preferred. Any combination of education, training orexperience that provides the required knowledge, skills and abilities.

LICENSES/CERTIFICATES

Ability to obtain/renew allgovernment required licenses or certification, specifically a TAM (AlcoholAwareness), and Health Card where applicable.

Essential Functions / Duties

Appearance

• Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times

Customer Service: both internal and external customers

• Maintain customer service levels in accordance with Total Service standards
• Embrace the Spotlight on Service
• Acknowledge and greet guests with a smile
• Be knowledgeable about the Total Rewards program and the benefits it offers the guest
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer
• Assist guest in finding the product requested even if it means calling other store

Teamwork

• Communicate all daily activities to the next shift on duty
• Partner with fellow associates to create a strong team
• Communicate daily activities to the Supervisor on Duty
• Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule

Sales techniques

• Promote the selling of merchandise and be able to up sell merchandise
• Develop an excellent understanding of the product assortment in all the retail stores in order to help facilitate the customer decision making process
• Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers

Register Operations

• Be knowledgeable on register operations
• Handle all payment transactions for customer purchases
• Endure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
• Comply with all cash management policies and procedures
• Report cash register malfunctions to the Supervisor on Duty
• Ensure money is not left unattended at any time

Stock Management

• Receive, unpack, fold and put away the daily deliveries of merchandise
• High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
• Complete stock counts as requested
• Receive the shipments in a timely manner
• Merchandise in accordance with the planograms and notify supervisor of any discrepancies
• List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
• Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers and customer requests
• Ensure there is an even balance of sizing within the soft line assortment
• Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter

Merchandising

• Work with supervisors to display inventory according to planograms
• Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
• Ensure folding is completed throughout the day and softlines are hung in size order, from the largest size in the front to the smallest size in the back

Housekeeping

• Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
• Ensure that the cash wrap is well organized and free of all handwritten notes
• Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
• Confirm correct signs are in place on sale items or special purchases

Miscellaneous

• Assist with inventory twice a year
• Attend mandatory meetings and training sessions
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories and special events as requested