Job Description

General Role

The role of the Sales Associate is to assist the Team Leaders and Store Manager in all aspects of the Hermès store within Hermès standards. The Sales Associate will provide exceptional client experience to all clients whilst supporting the store with daily operations and back-of-house duties. The Sales Associate will assist in maintaining the store environment, image of the House and will be involved in store related activities.

Major Responsibilities:

Responsible for the contribution of all daily store operations including but not limited to:

Client Experience:

• Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
• Practices the Orange Box Ceremony and Hand Rituals
• Clientele with current and potential clients to establish and maintain client relationships
• Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
• Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms
• Capture accurate and relevant information through POS and CRM systems
• Communicates feedback gathered through in-store activities to store management
• Utilise professional and elegant dialogue with clients and team members
• Being a proactive Ambassador for assigned métier
• Meticulous visual merchandising and housekeeping of retail floor areas
• Clean, tidy and logical BOH stock areas – ensure stock is easy to find
• Understanding and sharing of métier performance
• Accurate mini count/ stock take results
• Sharing of key information about the métier
• Training and sharing on new product launches, particularly for new joiners
• Sharing and being an expert on care and aftersales
• Demonstrate and encourage team to master the Métier Hand Rituals
• Positive teamwork and provides support or their Ambassadorship

Métier Ambassadorship:

• Being a proactive Ambassador for assigned métier
• Meticulous visual merchandising and housekeeping of retail floor areas
• Clean, tidy and logical BOH stock areas – ensure stock is easy to find
• Understanding and sharing of métier performance
• Accurate mini count/ stock take results
• Sharing of key information about the métier
• Training and sharing on new product launches, particularly for new joiners
• Sharing and being an expert on care and aftersales
• Demonstrate and encourage team to master the Métier Hand Rituals
• Positive teamwork and provides support or their Ambassadorship

Personal Presentation and Teamwork:

• Adheres to all the Hermès Australia Personal Etiquette and representations guidelines with elegance
• Positively contributes to the Hermès workplace through proactive teamwork
• Be an effective and supportive team player to the whole team

Daily Operations:

• Daily housekeeping duties
• Assist in stock duties including unpacking, validating and distributing stock deliveries
• Apply visual merchandising guidelines
• Participate in cycle counts and stock takes
• Adhere and abides by all policies set out by Hermès Australia and Hermès international
• Individual Sales Targets
• Units per Transaction
• Value per Transaction
• Client Experience
• Ambassadorship
• Teamwork
• Grooming

Key Performance Indicators (KPIs):

• Individual Sales Targets
• Units per Transaction
• Value per Transaction
• Client Experience
• Ambassadorship
• Teamwork
• Grooming

About You

To be successful in this role you will demonstrate:

• Availability to work within a 7-day roster including weekends.
• A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
• A team player attitude and the ability to embody the values of the Hermès Maison.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• Display a high standard of presentation and grooming.
• A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
• A positive, proactive, efficient and client focused attitude.
• A strong sense of time management with the ability to multi-task, organise and prioritise.
• The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
• The ability to work independently while balancing collaboration with a team.

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.