Job Description

We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Sale Associate

Reports to: Store Manager

Location: Salzburg, Austria

Your Role

Purpose

We’re in business to save our home planet. Your role will contribute to this by providing complete shopping experience for our customers, according to the European Retail strategy.

General Summary

The Sales Associate is responsible for the areas of customer service and sales, store merchandising and maintenance and store operations.

Accountabilities

Customer Service and Sales

• Be personally available to all customers, identify their needs and address their questions and concerns.
• Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
• Maintain the feedback loop to designers and buyers by providing customer comment cards; participate in information-gathering requests from the Company.
• Be a brand advocate for the Company; represent the Company positively to internal and external customers.
• Be a resource for product knowledge, sales and customer service standards/techniques, store operations, and Company initiatives.
• Be an environmental ambassador by leading on environmental initiatives and environmental story telling in partnership with the Sales Associates and the environmental team.
• Check stock daily and restock when necessary to ensure that all products are available for customers.
• Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards.
• Assist in displaying all featured merchandise prominently in each section.
• Maintain the store and employee break area clean.
• Operate the cash register, as well as opening and closing it.
• Maintain store security including building security and cash handling.

Merchandising and Maintenance

• Check stock daily and restock when necessary to ensure that all products are available for customers.
• Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards.
• Assist in displaying all featured merchandise prominently in each section.
• Maintain the store and employee break area clean.

Operations

• Operate the cash register, as well as opening and closing it.
• Maintain store security including building security and cash handling.

What we’re looking for:

• Excellent customer service and sales skills.
• Previous retail or related customer service experience.
• Language skills: fluent in German and in English. Other languages are a plus.
• Patagonia product experience/knowledge.
• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work in a self-motivated environment. Pro-active based thinking.
• Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.
• Excellent organizational skills.
• Accuracy and attention to detail.
• Effective communication skills.
• Ability to effectively work in a team.
• Strong linkage with the Patagonia business and mission statement.

What We Offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 25 days holidays per year (pro-rated if you work part-time)
• Field Day: A paid day provided by Patagonia to connect with your team, get outside, and experience Patagonia products firsthand.
• 13th and 14th month salary paid in June and November
• Reimbursement of public transportation when commuting to the workplace

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/.

Justice & Belonging

We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, color, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience.

Recruitment Process

If your application is successful, you will be contacted by one of our recruitment team within 4 weeks to set up a first interview who will talk you through the full interview process.

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role.

Whilst we love hearing from people who are passionate about Patagonia and our purpose, we ask that all applications are submitted through our official application process, including a CV and cover letter. To help us maintain a fair, consistent and objective experience for all candidates, we are unable to review applications or respond to recruitment enquiries received by email, LinkedIn Inbox or other channels outside of the advertised role. Applying through the application link ensures every candidate is considered using the same process and receives equal opportunity throughout the recruitment journey.

Please make sure that your CV and cover letter are in English.