Job Description

The Opportunity

This position will be a temporary, fixed term 6-month position supporting our Hermès Sydney Trust Flagship Boutique.

The Hermès Sydney Trust Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience:

• Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
• Practices the Orange Box Ceremony and Hand Rituals
• Clientele with current and potential clients to establish and maintain client relationships
• Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
• Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms
• Capture accurate and relevant information through POS and CRM systems
• Communicates feedback gathered through in-store activities to store management
• Utilise professional and elegant dialogue with clients and team members
• Being a proactive Ambassador for assigned métier
• Meticulous visual merchandising and housekeeping of retail floor areas
• Clean, tidy and logical BOH stock areas – ensure stock is easy to find
• Understanding and sharing of métier performance
• Accurate mini count/ stock take results
• Sharing of key information about the métier
• Training and sharing on new product launches, particularly for new joiners
• Sharing and being an expert on care and aftersales
• Demonstrate and encourage team to master the Métier Hand Rituals
• Positive teamwork and provides support or their Ambassadorship

Métier Ambassadorship:

Personal Presentation and Teamwork:

• Adheres to all the Hermès Australia Personal Etiquette and representations guidelines with elegance
• Positively contributes to the Hermès workplace through proactive teamwork
• Be an effective and supportive team player to the whole team

Daily Operations:

• Daily housekeeping duties
• Assist in stock duties including unpacking, validating and distributing stock deliveries
• Apply visual merchandising guidelines
• Participate in cycle counts and stock takes
• Adhere and abides by all policies set out by Hermès Australia and Hermès International

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.