Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Associate - Designer Womenswear
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results
Specific responsibilities include (but are not limited to) the following:
Consistently deliver extraordinary service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays,etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned
The ideal candidate:
Minimum of 4+ years experience in a commission-based luxury sales environment
Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Ability to work a flexible schedule including evenings, weekends and holiday availability
Highly collaborative; working with and through others in a team-oriented environment
Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
Has a strong understanding of current and emerging trends in fashion
Possesses broad range of product knowledge across all merchandise categories in the store
Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Conseiller(ère) à la vente
Le(la) conseiller(ère) à la ventedéveloppedes relationsétroiteset durables avec les clientsafind’accroîtreles ventes, leniveaude service et lafidélisation Larémunérationinhérenteàcettefonctionestaxéesur les commissions etdirectementproportionnelleau volume de ventesréalisées
Lesresponsabilitésspécifiquescomprennentcequi suit, sanstoutefoiss’ylimiter :
Offredefaçonsoutenueun excellent service àtousles clients
Dépassetousles buts etobjectifsinhérentsaux ventes et au service
Se composeuneclientèlede basepersonnelleloyaleenacquérantconstammentde nouveaux clients,enfaisantprogressersesrelations avec les clientsexistantsetenretenantles clientsfidèles
Assisteàtoutesles séances de formation, ycomprisles séancesd’infosur lesproduits,cellesoffertespar lesfournisseurset les ateliers Holt Renfrew
Effectueleréaménagementdu rayon, lemarchandisagevisuel, leschangementsde prix ettoutetâcheconnexeappuyantles ventes
Communiquerégulièrementavecsaclientèlepersonnellepartéléphone, parcourrierouparvoieélectroniquerelativementauxévénementsenmagasin, auxdemandesdeproduits, ausuiviaprès-vente, auxanniversaires, etc.
Règletouteslespréoccupationsenmatière de service à laclientèleetcollaboreavec la direction des ventes pourtoutescellesqui nesontpas dans leslignesdirectrices
Observetoutesles exigences et politiquesenmatière de santé etsécurité
Assurer le respectenmatière de protection de la vieprivée, desréglementationset desmesuresdecybersécurité
Effectuelesautrestâchesquiluisontassignées
Le(la)candidat(e)idéal(e)doit :
Posséderaumoins4annéesd’expériencedans unenvironnementaxésur les ventes à commission
Avoirunrendementconstant des ventes et desrésultatsdémontrésdansl'atteinteet ledépassementdu quota de ventesrequis
Avoirlacapacitédetravaillerselonunhoraireflexible, ycomprislesoir, les fins desemaineet lesjoursfériés
Êtretrèscollaboratif;travailleravec et parl'intermédiaired'autrespersonnesdans unenvironnementaxésurl'espritd'équipe
Tirerpartidesplateformesdemédiassociauxpour se faireconnaîtreentantqu'influenceurde la mode etbâtirunemarquepersonnelle
Êtrehabile àutiliserde multiplescanauxtechnologiquespourrenforcerles relationsexistantes,favoriserl'acquisitionde nouveaux clients etgarderle contact
Utiliserl'applicationHolt Renfrew 360 pourresterencontact avec les clients et faire des suggestionscibléesenfonctiondel'historiquedesachatset despréférences
S'adresserdefaçonproactive aux clients pourpartagerun point devuetriésur levoletdes nouveauxarrivagesqui correspondent auxpréférencesdes clientsenmatière de mode
Avoirunebonnecompréhensiondestendancesactuellesetémergentesde la mode
Posséderunevasteconnaissancedesproduitsdanstouteslescatégoriesdemarchandisesdumagasin
Prendrel'initiativede setenirau courant desnouvelleslivraisons demarchandisesdanstoutesles divisionsafinde maximiser lepotentielde vente
L’évaluationdusuccès
Contribution auxobjectifsfinanciers
Objectifsindividuelsliésà laréalisationdesobjectifsdu rayon
Rétroactionsdes clients internes etexternes
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$17.60 - $24.00 / 17,60$ - 24,00$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.
Est. 1837 | Proudly Canadian.
Your destination for luxury and style.
Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.
With six stores across Canada, including three in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.
