Borough Kitchen

Sales Associate - Borough Kitchen Borough Market

Borough Kitchen  •  London, GB (Onsite)  •  6 hours ago
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Job Description

Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

About the Role

Borough Kitchen is looking for an outgoing and friendly part-time Sales Associate with a genuine passion for food and cooking to join our store. The ideal candidate will enjoy sharing their knowledge and delivering second-to-none advice and customer service.

What you’ll be doing

  • Delivering an excellent, welcoming and personal customer experience
  • Understanding customers’ needs and confidently recommending the right products
  • Building lasting customer relationships and encouraging repeat visits
  • Developing strong product knowledge through ongoing training
  • Replenishing stock and identifying selling trends and low-stock items
  • Maintaining excellent store standards, displays and merchandising
  • Processing purchases, arranging deliveries and providing after-sales service
  • Introducing customers to our wider range, including special orders and our online shop

Please note: Weekend and bank holiday availability is required. December is our busiest trading month, so we ask our team to plan annual leave outside of December wherever possible.

Requirements

    • A genuine passion for cooking, food and entertaining
    • Excellent communication and interpersonal skills
    • A friendly, outgoing and proactive approach
    • An enthusiasm for learning about our products and developing selling skills
    • Previous retail experience is an advantage, but not essential
    • Weekend availability is required

Benefits

  • Industry-leading discounts across our portfolio of trusted, high-quality brands
  • Complimentary Cook School classes
  • Longevity holiday benefit for our longstanding team members
  • Option to purchase additional annual leave
  • Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it
  • Optional BUPA Private Medical Insurance, employee-funded through salary sacrifice

We are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.

Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.

Borough Kitchen

About Borough Kitchen

Our Cook Shops cater to the urban chef to provide everything needed for at-home entertaining - from the kitchen to the table. Our passion is around finding the best tools for the job from around the globe, with a focus on quality, functionality and durability. We tightly edit the range to offer the Best of the Best and, where there is a high-quality value alternative, the Best of Value. We are known for rigorously testing and selecting the best products in each category.

We opened our first shop at Borough Market in September 2013 and our second shop in Hampstead in May 2015. We launched our first Cook School in Hampstead in October 2015 and then relaunched our online store boroughkitchen.com in November 2015. In April 2016 we opened a Chiswick shop and Cook School in London, W4.

Our flagship store in Islington Square opened in October 2020 and features our most comprehensive range of products and our largest, most central Cook School. All three of our Cook Schools are powered by Gaggenau's top-of-the-range kitchen equipment.

We cater to the urban at-home chef to provide everything that's needed for entertaining, from the kitchen to the table. It's about a shared passion for cooking and eating together - whether having friends around for a Friday night supper or family around for a Sunday roast.

We all share a passion for food and hosting and are always looking to welcome like-minded people to our team.

Industry
Retail & Ecommerce
Company Size
11-50 employees
Headquarters
Islington, GB
Year Founded
2013
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