Job Description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION:

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

MAIN ACCOUNTABILITIES:

Sales Achievements

• Ensures a unique and exceptional client experience during a sale
• Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
• Adapts according to clients’ needs and motivations
• Strives to always improve and surprise the clients
• Deals with ease during negotiations and objections
• Transmits the passion and values of the Maison
• Acts as the privileged contact for the client(s) in case of Care Service
• Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty
• Efficiently develops the client portfolio
• Executes targeted CRM actions
• Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

• Respects all group, Maison and boutique policies and procedures
• Participates to inventories
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Assists with special projects when requested