Job Description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have previous experience in luxury retail, hospitality, or a client-centric environment, and you are passionate about delivering an exceptional client experience.

You are an excellent communicator with strong interpersonal skills and a natural sense of elegance and service. Clienteling and relationship building come naturally to you, and you enjoy creating long-term connections with clients.

Curious and eager to learn, you have a genuine interest in High Jewelry, craftsmanship, and the story behind the Maison. You are also a team player who thrives in a fast-paced and multicultural environment.

What are we expecting from you?

Reporting to the Boutique Manager, you will contribute to the boutique’s success by delivering an elevated and personalized client experience while supporting the achievement of sales targets.

Your main responsibilities will include:

• Developing long-term relationships with clients through personalized clienteling activities.
• Contributing actively to boutique sales performance and achieving individual action plans.
• Sharing the story, heritage, and creations of the Maison with passion and authenticity.
• Assisting clients with after-sales services including repairs, pick-ups, and personalized services.
• Collaborating closely with the boutique team to create a seamless and memorable in-store journey.
• Participating in boutique events and Maison activations when required.

More than a role… We recruit for a career!

By joining the Maison, you will become part of a nurturing environment where learning, development, and internal mobility are encouraged. At Van Cleef & Arpels, we are committed to supporting your growth and helping you build a long-term career within the Maison and the Richemont Group.

The Recruitment Process

Our recruitment process includes an initial conversation with the Talent Acquisition team, followed by interviews with Boutique Management and key business stakeholders