Job Description

About the Role

Are you a proactive communicator who enjoys educating healthcare providers, uncovering opportunities, driving results, and contributing to a high-performing team? If so, this role could be a great fit for you.

As a Provider Outreach Specialist, you'll engage healthcare providers through outbound and inbound interactions that support rare disease education and awareness. You will play a key role in fostering meaningful provider engagement while helping improve outcomes for patients affected by rare diseases. You will address questions and concerns, navigate objections, and facilitate introductions between healthcare providers and Clinical Account Managers to discuss available treatment options.

In this role, you'll leverage strong communication skills, relationship-building abilities, and strategic outreach techniques to support Clinical Account Manager objectives and business goals. We provide the training, tools, and support needed to succeed in a results-driven environment from the comfort of your home.

Responsibilities

What You’ll Get to Do

• Handle inbound and outbound educational awareness calls while delivering a professional and informative healthcare provider experience
• Present rare disease state education and awareness using approved call guides & strategies or customized discussions based on healthcare provider needs
• Build rapport, answer questions, address concerns, overcome objections, and provide information to help healthcare providers consult their rare disease patients.
• Accurately collect, verify, and update customer information in company systems
• Maintain knowledge of products and disease state information
• Meet established results, quality, productivity, and compliance goals while adhering to company policies and regulatory requirement

Qualifications

What You Need

Required

• High school diploma or GED
• Strong communication, relationship-building, and professional engagement skills
• Strong attention to detail and ability to maintain accurate documentation
• Ability to meet quality, productivity, and performance expectations

Preferred Qualifications

• Previous healthcare sales or education, call center, retail, or customer service experience
• Experience working in a goal-driven or metrics-based environment
• Experience using multiple systems and web-based tools including Microsoft Office Outlook

Additional Information

Who We Are

At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.

What sets MarketSource apart?

Our people and the culture we've built together.

We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource.

Learn more about our team at https://www.marketsource.com/who-we-are/people-of-marketsource/

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Posted Salary Range

USD $15.00 - USD $16.00 /Hr.