Job Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

1) ACHIEVE INDIVIDUAL & BOUTIQUE SALES TARGETS

- Consistently deliver an elevated Cartier experience for all clients, aligned with Chez Cartier.

- Optimize each client interaction to increase average basket

- Support colleagues with their sales and client interactions whenever needed.

2) CLIENT EXPERIENCE & ENGAGEMENT

- Accurately register and maintain client information, ensuring compliance with client data standards for prospects, purchase and service clients.

- Highlight the Cartier difference through the 7 Chez Cartier Signature Gestures.

- Build and nurture strong, long-term client relationship through client engagement plans to maximize client loyalty and repurchase

- Complete clienteling activities

- Ensure timely follow-up of all client complaints

3) BOUTIQUE OPERATIONS

- Maintain a clean and welcoming boutique environment and well-maintained visual merchandising

- Adhere to operational procedures

- Contribute to the Boutique Continuous improvement efforts by providing regular feedback.

- Execute boutique openings, closings and daily operational tasks efficiently.

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