Studs

Sales Associate

Studs  •  United States (Onsite)  •  4 days ago
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Job Description

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Location: Boston, MA | Reports to: Studio Manager | Part Time

Hourly Rate: $17.50

The Sales Associate plays a vital role in delivering a welcoming and memorable experience for every Studs customer. As the first point of contact, you’ll bring energy, product knowledge, and service excellence to every interaction — helping customers feel confident, informed, and excited about their time in the Studio.

This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced environment, loves working with people, and is excited to grow their retail and service skills. You’ll contribute to team goals, support operational tasks, and help create a Studio environment that reflects our brand and values.

Key Responsibilities:

Sales & Studio Support

  • Contributes to sales and service goals by delivering an exceptional customer experience on the floor
  • Welcomes and educates customers about the Studs experience, products, and piercing services
  • Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service

Studio Operations

  • Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks
  • Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed
  • Supports upkeep of the Studio environment in line with visual and brand standards

Team Culture & Values

  • Follows company policies and procedures and asks for help when unsure
  • Treats teammates and customers with professionalism, consistency, and care
  • Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment
  • Open to feedback and eager to grow through collaboration and support

Requirements:

  • Prior retail or customer-facing experience preferred but not required
  • Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
  • Must have availability to work at least 1 weekend day (Saturday or Sunday) per week, excluding approved unscheduled time away
  • Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
  • Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
  • Able to handle chemicals safely and follow all safety protocols
  • Brings energy, curiosity, and a willingness to learn in a fast-paced team environment
  • Receives feedback openly and contributes to a supportive, inclusive team culture

Benefits & Perks

  • Paid Safe & Sick Leave Accrual
  • FSA Health and Commuter Tax-Advantaged Accounts
  • 401(k) Retirement Savings Plan
  • Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Click here for the Studs Privacy Notice for California Applicants.

Studs

About Studs

Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.

Studs’ culture is built on three key values:

We’re All in this Together.

We are one team working together with integrity and respect to reimagine the ear piercing experience and bring Earscaping to life.

We're All Ears.

We are creating a unique culture of feedback and transparency. We can only build Studs with a diversity of people and perspectives and a commitment to equitable and transparent treatment for all.

We're Always Growing.

We believe we can always be growing, learning, and getting better at what we do–as individuals, as a team, and as a company. We are constantly innovating, iterating, finding mistakes, learning from them and improving. We’re here to help you meet your professional goals and to give you the resources and frameworks to help you improve Studs.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
New York, New York
Year Founded
2019
Website
studs.com
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