Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Flexible schedule
Now Hiring Sales Associates for Hand and Stone San Marcos! We have a large member base and many new clients visiting our spas for the first time. Applicants must be friendly, outgoing, enthusiastic, responsible, reliable and have a professional appearance and attitude. Must feel comfortable explaining our wellness plans to new guests and recommending services, enhancements and products to our guests. Must be able to work evenings and weekends. Primary function will be to answer phones, greet guests, check clients in and out and to help run the spa. This is a long term position. If you are looking for a temporary job, this is not the right position for you.
Weekly schedule will consist of 3-4 Monday-Friday shifts from 2:30-8:30PM and 1-2 Saturday-Sunday shifts from 11:30-5:30PM.
As a front desk sales associate at this location, essential responsibilities revolve around providing excellent services to members and guests. These include:
- Assisting the spa manager with all day to day activities
- Answering busy phones and booking client appointments
- Greeting members and guest when they arrive and checking members and guests in and out for appointments
- Addressing member concerns and ensuring every guest has a great experience.
- Explaining the benefits of our membership program to new clients and selling memberships.
- Overseeing a staff of massage therapists and estheticians while on duty and making sure their duties are completed before they leave for the day.
- Educate our guests on the benefits of massage and facials and be able to explain the benefits of our infrared sauna and facial products
- Provide excellent service to our guests and members
- Maintaining impeccable spa environment throughout clinic by continuously checking therapy rooms for neatness, restocking bathroom and assisting with rotating laundry and folding towels
Qualifications
- We are looking for friendly, outgoing people with a warm personality to welcome our guests and treat them like they are family here at our spa. Having an interest in wellness and a desire to help people is a plus.
- Experience preferred in any customer service profession such as spas or medical offices, tanning, waxing or fitness centers or any other business with busy phones and interaction with guests.
- Must be dependable, reliable, responsible and have a strong work ethic.
- Must be able to handle multiple phone calls, check clients in and out and be able to multi-task and prioritize duties when it is very busy, especially at the top of the hour.
- Be comfortable working on the computer booking appointments and checking clients out.
- Have previous customer service experience (preferred).
- Work cohesively with others in a fast-paced environment but also be proactive in finding things that need to be done when things slow down. Also must be able to handle the stress of being busy, be able to find solutions when therapists call out and handle client concerns or questions.
- Be willing to learn and have a basic understanding of massage and esthetic services and modalities.
- Must be able to work evenings and weekends - We are open 9am-8pm Monday-Friday and 9am-6pm weekends.
- Professional image and appearance
We Offer:
- An excellent work environment with a great clientele in both Scripps Ranch and San Marcos near shopping, restaurants, the freeway and great parking
- 6-8 hour work schedules
- Busy, fun environment
- Paid training
- Employee massages and facials at a reduced cost, free use of infrared sauna
- Sick pay and 401K retirement plans
Work Remotely
Job Type: Part-time
Salary: $19-20 per hour based on experience, $10 for each membership sold, 10% on product commissions and gift card bonus plans
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Compensation: $19.00 - $20.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
