Job Description

• Provides a positive shopping experience to Lamps Plus customers through excellent customer service and attentiveness to customer satisfaction.  
• Utilize sales skills; greets customers, probes for information and closes sale in order to maintain sales goals in total sales or sales per hour.
• Answers phone, accurately takes messages and always follows up with the customer.      
• Assists and advises customers on purchases, determines customer needs, and follows through on details of sale.       
• Answers customer questions, demonstrates products, and offers suggestions that relate to design and usage of product.
• Ensures customer receives correct light bulbs and dimmers as needed with each sale.      
• Handles customer returns promptly and completes store paperwork with accuracy and detail in accordance with Company policy.     
• Consults with Store Manager regarding irregular sales transactions, customer complaints or problems.  
• Addresses customer concerns, defuses challenging situations, while maintaining control and composure.
• Keeps current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars.
• Completes sales training modules in a timely manner.
• Maintains Company policy and standards regarding security and safety procedures; advises management when necessary.              
• Retrieves merchandise from stock room and carries merchandise for customer as needed.            
• Reflects positive Company image through adherence to professional dress code and conduct on sales floor.
• Operates computerized cash register and handles sales transactions involving purchases made with cash, check credit card and adjustments as per company guidelines.    
• Responsible for display area(s) as assigned by Manager.
• Participates in the In-Home Program which involves obtaining leads from store customers, newspaper advertising, in-home brochures, etc.         

• Motivated, energetic individual who enjoys working with people and providing superior customer service.    Minimum of 1 year of prior sales experience a plus.    Interior design education, commissioned sales or related home furnishing experience helpful but not required.
• Position requires a valid driver’s license and an automobile to drive to homes to conduct in home demonstrations/consultations.  
• Must be able to multi-task and address more than one customer at a time.           
• Must be able to climb ladders and lift up to 25 lbs.            
• Must pass security background check.    
• Must be available to work evenings and weekends.    Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
• Bilingual applicants encouraged to apply