Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

OrangeTheoryFitness is committed to building a strong community with science based, technology tracked, coach inspired group workout and member recognition. We offer 60 minute classes designed to accommodate students at all fitness levels in a way that is empowering, energizing, and fun.

The successful candidate will assist the Studio Manager and Assistant Studio Manager with new membership sales, studio operations/ cleaning, and membership retention. Our sales and service advisors provide superior customer service making every visit a memorable experience while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, he or she must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team members to be excited about meeting and greeting our customers and be part of building a strong community.

Essential Duties and Responsibilities

Sales

• Execute sales process of lead generation, follow up, and closing the sale.
• Meet and exceed sales goals.
• Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals.
• Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.
• Develop selling skills by participating in trainings and company meetings.
• Be knowledgeable about all products, programs and pricing.
• Sell retail items and answer questions about brands.

Membership Retention

• Assist members with in-person and phone inquiries regarding membership policies.
• Greet members and visitors warmly and make them feel welcome in the studio.

Studio Operations

• Maintain a clean and safe studio during shift by completing cleaning and operational tasks.
• Follow all procedures.

Other

• Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
• Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 1+ years of fitness or other sales experience. Training experience a plus!

Required Technical / Other Skills and Abilities

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
• Strong customer service skills
• Solid writing and grammar skills
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and studio software
• Must be available some morning shifts starting at 4:30am and/or night shifts until 7pm
• Must be able to multitask

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel.
• May be asked to occasionally lift up to 70 pounds.
• Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces.

Compensation and Perks

This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. There is opportunity for bonus based on performance, and opportunity for growth within the company.
This position is a part- time hourly role, with a pay range of $16.90/hour. Gym membership to Orangetheory is included with employment.
Compensation: $16.90 per hour

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy